Jamie Marchese
Lexington,SC
Summary
Friendly and outgoing, experienced medical receptionist with professional attitude toward patients, staff, and their families. Team player with ability to work independently. Strong customer service background with capabilities in vendor management, family mediation, and problem solving.
Overview
16
16
years of professional experience
Work History
School Lunch Aide
Comsewogue School District
Port Jefferson Station, NY
09.2021 - 06.2023
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Prepared and cooked nutritious meals for students in accordance with school guidelines and dietary restrictions
- Managed inventory of food supplies, ensuring adequate stock levels to meet daily meal requirements
- Maintained a clean and organized kitchen environment, adhering to sanitation regulations and food safety protocols
- Monitored cooking times and temperatures to ensure food was prepared safely and maintained optimal taste and texture
- Worked closely with the cafeteria staff to coordinate meal service timings, ensuring efficient delivery of meals to students
Patient Coordinator
North Suffolk Cardiology
Stony Brook, NY
08.2015 - 03.2016
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
Medical Receptionist
Zwanger - Pesiri Radiology
Stony Brook, NY
09.2013 - 08.2015
- Schedule patients for various radiological exams (add the exams here)
- Conversed with surrounding doctors' offices to meet the needs of mutual patients
- Communicate with insurance companies regarding copayments, deductibles, eligibility, and authorizations for diverse medical exams
- Coordinate with technologists to make sure they are working in a timely manner
- Accommodate referring physicians with emergent exams
Program Aid - Volunteer
Educational Assistance Corporation
Central Islip, NY
08.2011 - 12.2012
- Coordinate activities with other teachers to educate and interact with children
- Child caregiving, provide wholesome meals
- Evaluate children's mental and physical state to ensure abuse is not taking place
Manager/ Part Owner
Urban Loft Salon and Day Spa
Oldsmar, FL
07.2007 - 05.2009
- Managed day to day operations including interviewing and hiring employees, review and appraisal process, payroll, scheduling and training
- Established a local mentor program with beauty schools to provide shadowing opportunities with stylists, colorists and technicians
- Coordinated and ran education courses and trainings for all employees
- Create all Marketing materials including programs with local children's hospitals and other special events
Education
Bachelor's degree - Social Sciences
St. Joseph’s College
Patchogue, NY12.2011
Associate's Degree - Liberal Arts
Suffolk County Community College
Selden, NY09.2006
Skills
- Computer Literacy
- Childhood Development
- Insurance Verification
- Communications
- HIPAA
- Receptionist
- Medical Scheduling
- Experience Working With Students
- Customer Service
- Data Entry
- Behavioral Health
- Mental Health Counseling
- Vendor Management
- Leadership Experience
- Healthcare Management
- Medical Terminology
- Human Resources
- Teamwork
- Clinical Research
- Interviewing
- Time Management
- Multi-line Phone Systems
- Statistics
- Experience with Children
- Critical Care Experience
- Medical Records
- Medical Receptionist
Timeline
School Lunch Aide
Comsewogue School District
09.2021 - 06.2023
Patient Coordinator
North Suffolk Cardiology
08.2015 - 03.2016
Medical Receptionist
Zwanger - Pesiri Radiology
09.2013 - 08.2015
Program Aid - Volunteer
Educational Assistance Corporation
08.2011 - 12.2012
Manager/ Part Owner
Urban Loft Salon and Day Spa
07.2007 - 05.2009
Bachelor's degree - Social Sciences
St. Joseph’s College
Associate's Degree - Liberal Arts
Suffolk County Community College