JAMIE SHEDLOCK

• Talent Acquisition
• Onboarding/training
• Oversee 2 departments, 12 employees total
• Tough decision maker
• Expert in federal and local laws, rules, and regulations
• Member service expert
• Department Auditor
• Financial health educator
• Problem Solver for both membership and employees
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

**Branch closed due to Covid. I was offered a floating position, but declined.**

• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
• Optimized sourcing networks and used proactive methods to direct source candidates.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Analyzed recruiting metrics to share reports and recommendations with stakeholders.
• Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.

• Talent Acquisition
• Onboarding/training
• Managed two branches
• 10 employees total
• Community outreach
• Member Services
• Sales
• Branch auditing
• Expert in federal and local laws, rules, and regulations
• Financial educator

• Home branch closed due to covid), , Branch Admin and staff trainer
• Oversaw 14 branches
• Trained incoming new employees through on the job training
• Trained all employees on new core system and peripherals
• Periodic branch audits
• Problem Solver for both membership and employees

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Developed sales strategy to meet established sales objectives.

Teller

Financial Services Associate

EFT Implementation Representative

EFT Risk Management Representative

Legal Service of Process Representative