Jamie Marshall
Jackson
Summary
Knowledgeable Operations Director with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Practice Operations – Primary Care
Bronson Medical Group
10.2021 - Current
- Provide leadership to over250 co-workers within twelve primary care locations to ensure we carry out our Vision to provide Exceptional Healthcare Made Easier for Every Person
- Work in a dyad partnership with the Director of Clinical Practice to develop strategic initiatives and long-term plans focusing on the four pillars: People, Access & Experience, Growth & Financial Health, and Quality
- Provide operational leadership and identify areas of opportunity for growth in Primary, Acute/Urgent Care, and Recovery Services
- Implementation of initiatives to improve KPIs including Employee Engagement; Turnover; Utilization of AQuity, DAX, and DAX Co-Pilot Scribes; Ease of Scheduling; Likelihood to Recommend Care Provider; New Patient Lag Days; E-Check In; Online Scheduling; Wellness Visits; Quality Metrics; Operating Margin; & VBC Revenue
- Operational lead for collaboration with Honest Health and joining the Honest ACO of Michigan
- Assist in the development of proformas supporting strategic initiatives including implementation of LumneticsCore Diabetic Retinal Scanner (Financial – increased VBR), approval to open Urgent Care in Kalamazoo (Access/Financial – right care/right place/right time, decrease ED utilization)
- Developed and implemented standard work for a comprehensive provider onboarding including first week welcome meeting, touch base at regular intervals and mentorship
- Assisted in the development of panel size expectations, standard templates and visit types/durations to improve Access leading to 4% increase in patient visits
- Collaborate with finance team to prepare and manage practice(s) operating and capital budgets
- Increased Fast Care volumes by 28% since 2022
Director of Operations, Physician Practices-Ohio
Parkview Physicians Group
02.2015 - 10.2021
- Provide leadership to over300 co-workers within five multi-specialty practice locations to ensure excellent care, every person, every day
- Provide operational leadership to multiple specialties including oncology, orthopedics, cardiology, dermatology, endocrinology, podiatry, general surgery, pediatrics, OB/GYN, radiology, physical and occupational therapy, primary and urgent care
- Increased office based orthopedic procedures including PRP injections, carpal tunnel release, and in office diagnostic arthroscopy utilizing mi-eye
- Developed a robust provider onboarding and annual review process
- Increased wRVUs and Encounters from a budget deficit in2017 (6%) and (8.4%), to 6.8% and2.9% respectively in2019
- 11% increase in revenue from2017 to2019 by identifying coding opportunities, eliminating scheduling barriers by implementing standard templates and a centralized call center and referral process, and offering new services
- Increased co-worker engagement from17.5% engaged in2015 to50.3% engaged in2018 (Advisory Board)
Education
Master of Business Administration - Healthcare Management
The University of Findlay
Findlay, OH01.2005
Bachelor of Science - Exercise Science
Bowling Green State University
Bowling Green, OH01.2000
Skills
- Relationship Building
- Co-Worker Mentoring & Development
- Process/Workflow Improvement
- Strategic Planning & Development
Certification
- May2021; Lean for Healthcare Certification, John Hopkins
- 2019; Certified Medical Practice Executive; MGMA
- 2016-Present; MGMA; Member
- July2023-Present; Michigan MGMA; Member
Timeline
Director of Practice Operations – Primary Care
Bronson Medical Group
10.2021 - Current
Director of Operations, Physician Practices-Ohio
Parkview Physicians Group
02.2015 - 10.2021
Bachelor of Science - Exercise Science
Bowling Green State University
Master of Business Administration - Healthcare Management
The University of Findlay
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