Jamie Martin
Canton,GA
Summary
Focused director well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 24 years of progressive experience in field. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
19
years of professional experience
Work History
Asst Parts and Service Director
Regal Nissan
04.2015 - 07.2023
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in daily repairs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Tracked production and quality control systems to proactively identify deficiencies.
Parts Specialist
Cherokee County Toyota
09.2004 - 04.2015
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma -
Cherokee High School
Canton, GASkills
- Monitor Construction Quality
- Hazardous Material Tracking
- Improvement Recommendations
- Performance Improvement
- Profits and Losses Tracking
Timeline
Asst Parts and Service Director
Regal Nissan
04.2015 - 07.2023
Parts Specialist
Cherokee County Toyota
09.2004 - 04.2015
High School Diploma -
Cherokee High School
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