Jamie Maxwell
Midland,MI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2025
2025
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Midland , MI
12.2022 - 10.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Serve-safe certified
Fashion Associate
Meijer
Midland, MI
- Assisted customers with selecting merchandise and provided fashion advice.
- Organized clothing racks and displays to promote new items.
- Maintained the store's visual presentation by steaming clothes and straightening shelves.
- Collaborated with other associates to ensure customer satisfaction.
- Replenished stock on the selling floor as needed according to company standards.
- Provided excellent customer service by greeting customers in a friendly manner.
- Checked tags for accuracy of price and size information before displaying products.
- Performed inventory management tasks such as counting merchandise in stockroom.
- Handled returns or exchanges in a professional manner while adhering to company policies.
Laundry Attendant
Hampton Inn By Hilton
Midland, MI
10.2019 - 10.2021
- Loaded and unloaded washers and dryers, observing correct operating instructions. Folded and filled shelves with clean linen and terry. Cleaned and maintained work space. Ordered necessary products to efficiently do job. Treated and cleaned any stained linen and terry.
- Adhered to safety practices to decrease laundry-related accidents.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Inspected linen for tears or stains and treated them accordingly.
- Operated washing machines, dryers, extractors, and other laundry equipment.
Sales Representative
Express Employment
Midland, MI
04.2019 - 09.2019
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Prepared and processed contracts and order forms for new and existing customers.
- Reorganized routes and schedules in territory to maximize efficiency.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Performed comprehensive market research to expand sales.
Cleaner
Scioto ServicesLLC
Midland, MI
01.2018 - 04.2019
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Transported trash and hazardous waste to appropriate disposal area.
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
Front Desk Receptionist/Laundry Attendant
Hampton Inn By Hilton
Midland, MI
06.2016 - 01.2018
- Managed front desk, greeting students and visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Monitored reservations to track incoming parties and special events.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Breckenridge High School
Breckenridge, MI06.1997
Skills
- Detergent and additive expertise
- Employee equipment training
- Laundry equipment settings
- Customer service relations
- Time management
- Efficient
- Organized
- Laundry folding
- Laundry storage and distribution
- Transport and sorting
- Maintaining safety practices
- Operating equipment
- Work ethic
- Organization
- Multitasking
- Flexible
- Inventory Control
- Safety Compliance
- Staff Development
- Staff Motivation
- Relationship Building
- Shift leadership
- Opening and closing procedures
- Shift checklists
- Workplace Safety
- Accurate money handling
Timeline
Shift Manager
McDonald's Restaurant
12.2022 - 10.2024
Laundry Attendant
Hampton Inn By Hilton
10.2019 - 10.2021
Sales Representative
Express Employment
04.2019 - 09.2019
Cleaner
Scioto ServicesLLC
01.2018 - 04.2019
Front Desk Receptionist/Laundry Attendant
Hampton Inn By Hilton
06.2016 - 01.2018
Breckenridge High School
Fashion Associate
Meijer