Jamie McGuffin
Kettering,OH
Summary
Dedicated professional seeking to leverage educational background and diverse skill set. Adept at clinical ophthalmology, surgical assisting and fostering teamwork, I excelled at Wright Patterson Air Force Base by enhancing clinic efficiency and patient care. My expert ophthalmic fondation and empathetic patient care interactions, coupled with a proven track record in training staff and streamlining processes, positions me as a valuable asset to any team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Wright Patterson Air Force Base
09.2023 - Current
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Expert in customer service and communication skills.
- Infection control monitor: maintained a clean and organized clinic, ensuring compliance with infection control standards, informed staff on current education and training and participated in quarterly walk throughs and meetings.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing MHS Genesis and Microsoft Excel with commitment to accuracy.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures including Lasik, PRK, SMILE and corneal crosslinking.
- Worked well with patients and staff to carry out successful office- and patient-related work each day.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Conducted informational briefings for patients on pre- and post-operative care for refractive procedures and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Calibrated ophthalmic equipment to keep machines and tools in good condition.
- Maintained medical databases for disqualified patients, closed patient applications, and patient surgical complications.
- Patient advocate alternate for clinic: includes supporting patients assuring them their needs are met to resolve conflict.
- Proficient in training other staff members on policy, procedures, and hands on patient care.
- Helped assist in marketing for WPAFB refractive surgery clinic.
- Expert in EMR systems such as MHS Genesis, ASIMS and Revenue Cycle.
- Experienced in office system such as Microsoft excel and word, Adobe PDF, PowerPoint and Outlook.
- Laser operator for Alcon EX500 and Zeiss Visumax.
- Experienced scrub in refractive procedures. Maintaining a sterile field and clean procedure room.
- Responsible for physician schedules, instrument inventory, safety data sheet binder and hazard communication information.
Certified Ophthalmic Clinical/Surgical Assistant
Stahl Vision
06.2016 - 09.2023
- Provided exemplary patient care to support eye health in a fast-paced ophthalmology office, with caring for 4K patients per year.
- Senior technician role which includes delegating roles based of experience and importance.
- Performed preliminary exams including taking patient histories, visual acuity, pupillary function, confrontational fields, and applanation tonometry.
- Familiar with medications and ocular disease processes.
- Documented and dictated accurate and timely chart notes.
- Managed full spectrum of administrative duties required to conduct day-to-day business.
- Oversaw new hire trainings for 7 staff members.
- Pursued learning opportunities in order to continuously expand core knowledge.
- Proficient in using Orbscan Corneal Topographer, Optical Coherence Tomography, Humphrey Visual Field Test, Vario Topolyzer, Optos Retina Scan and A-Scan Ultrasound Biometry.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Protected patients from infection by setting up and managing sterile operating fields.
- Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
- Played key role in patient education, explaining pre- and post-operative care procedures to enhance understanding and compliance.
Volunteer Ophthalmic Humanitarian
Stahl Vision
11.2018 - 11.2022
- Assisted ophthalmologists in complicated procedures in poverty stricken communities.
- Collaborated with team members to plan international travel of persons, supplies and equipments to complete 500+ surgeries over the course of 5 trips.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Collection Specialist
Ethos Laboratories
06.2015 - 06.2016
- Communicated daily with physician and medical assistants regarding results.
- Reduced patient wait times by quickly processing specimens and entering data into the laboratory information system.
- Improved efficiency by maintaining a clean and organized workspace.
- Upheld regulatory compliance standards by staying informed on changing policies and adjusting work processes accordingly.
- Maintained safe working environment by adhering to strict bio-hazardous waste disposal protocols.
- Enhanced patient experience by efficiently collecting and processing lab samples.
Education
Bachelor of Science - Biological Sciences
Wright State University
Dayton, OHHigh School Diploma -
Carroll High School
Dayton, OHMicrosoft Office Suite
Skills
- Ophthalmic terminology, imaging, and testing
- Teamwork and cooperation
- Data entry proficiency
- Surgical assisting
- Customer Service
- Medical charting, history taking and scribe
- Empathy and tactfulness
- Time management
- Organization
- Detail-oriented
- Written and verbal communication
- Training
Certification
- Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Alcon EX500 Laser Certification
- Zeiss Visumax Laser Certification
Timeline
Certified Ophthalmic Assistant
Wright Patterson Air Force Base
09.2023 - Current
Volunteer Ophthalmic Humanitarian
Stahl Vision
11.2018 - 11.2022
Certified Ophthalmic Clinical/Surgical Assistant
Stahl Vision
06.2016 - 09.2023
Collection Specialist
Ethos Laboratories
06.2015 - 06.2016
- Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Alcon EX500 Laser Certification
- Zeiss Visumax Laser Certification
Bachelor of Science - Biological Sciences
Wright State University
High School Diploma -
Carroll High School
Microsoft Office Suite
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