Jamie Metz
Detroit,MI
Summary
Hospitality professional with over a decade of experience, coupled with enthusiasm to bring people together for memorable moments. Proven excellence at guest-focused service, streamlining workflows, and boosting team morale (all while in the weeds)! Seeking an opportunity to pursue my passion for dazzling guests with an unforgettable evening.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cultivation and Post Production
Sozo Health Inc.
Warren , MI
01.2022 - Current
- Rapidly evolved from novice gardener to manager within 3 months of employment, responsibilities included leading teams of 10+ staff members to reach production goals.
- Generated 3x times the level of efficiency within a month of managing, exceeding production goals by 25% for all cultivation tasks while ensuring high-quality workmanship.
- Pursued self-determined educational pursuits within the company to broaden horticulture knowledge by utilizing personal time to be educated on-site in all cultivation departments.
Lead Bartender
The Monarch Club
Detroit, MI
01.2020 - 12.2021
- Maintain an in-depth knowledge of classic cocktails, mixology trends, and bartending techniques to provide guests with a flawless experience.
- Design and execute bespoke events to clients' specifications, including but not limited to providing menu customization to showcase our upscale bar's selection, curated elevated decor to provide a custom experience, and maintaining client relations for future bookings and referrals.
- Managed efficient bar and service operations during high-volume periods with 100+ guests in-house, ensuring high-quality standards and personal touches were not a miss.
Flight Attendant
United Airlines
San Francisco, CA
01.2019 - 06.2021
- Provide exceptional customer service to passengers, ensuring a comfortable and safe flying experience by addressing individual needs and preferences.
- Handle passenger inquiries, complaints, and feedback with professionalism and empathy, resolving issues efficiently to maintain positive customer relations.
- Assist passengers with special needs, including children traveling alone, the elderly, and individuals with disabilities, ensuring their comfort and safety throughout the flight.
Education
B.S. in Environment & Sustainability Studies -
Grand Valley State University
Certificate in Leadership & Social Change -
De Anza College
Skills
- Client-first Approach
- Event Planning & Coordination
- Detailed Organization
- Savvy Networker
- Creative & Effective Marketing
Certification
TIPS Certified, 2024
Accomplishments
Original craft cocktail featured in Hour Detroit Magazine, 6/2021
References
Rebecah Hunter +1 (313) 265-7077
Ashley Zyrowski +1 (248) 224-4618
Cassie Cecott +1 (262) 666-0934
Timeline
Cultivation and Post Production
Sozo Health Inc.
01.2022 - Current
Lead Bartender
The Monarch Club
01.2020 - 12.2021
Flight Attendant
United Airlines
01.2019 - 06.2021
B.S. in Environment & Sustainability Studies -
Grand Valley State University
Certificate in Leadership & Social Change -
De Anza College
TIPS Certified, 2024
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