Jamie Mewha
Aston Mills,PA
Summary
Results-oriented leader with a strong background in strategic management and problem-solving. Expertise in recruitment, onboarding, and team development to enhance performance and drive results. Focused on improving customer satisfaction through effective communication and service excellence. Demonstrated success in project management and operational efficiency.
Overview
6
6
years of professional experience
Work History
Director of Food Safety and Facilities
Chickfila
12.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Conducted interviews for recruitment and terminations when employee performance fell short of employer expectations.
- Managed payroll tasks and scheduled truck services for store activities.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional management skills and communicating with patience, giving a prompt resolution of issues, which puts customers at ease.
Cashier
Brookhaven Swim Club
04.2019 - 09.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Industrial Psychology
West Chester University of Pennsylvania
West Chester, PA05-2026
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Managerial decision-making
- Team management
- Staff management
- Goal setting
- Staff development
- Issues resolution
- Hiring and retention
- Facilities management
- Human resources management
- Team building
- Multitasking and organization
- Time-management
- Problem-solving
Timeline
Director of Food Safety and Facilities
Chickfila
12.2019 - Current
Cashier
Brookhaven Swim Club
04.2019 - 09.2019
Bachelor of Science - Industrial Psychology
West Chester University of Pennsylvania