Jamie Montrose
Jacksonville,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
6
6
years of professional experience
Work History
Office Assistant
Montrose Insurance
Jacksonville, Florida
09.2023 - Current
Assistant Manager
Fabletics
10.2019 - 09.2024
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Responded to and directed incoming calls and other communication.
- Attended monthly sales meetings and reported pertinent information to employees.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Restructured company merchandising standards to increase customer traffic and product exposure.
Customer Service Representative
Equis Financial Montrose Insurance
07.2018 - 06.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Effective liaison between customers and internal departments.
- Communicated with customer representatives for feedback and distribution.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Key Holder
The Copper Closet
05.2018 - 10.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Accepted and processed customer returns.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Business Administration And Management
Florida State College Jacksonville
Jacksonville, FL05.2025
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL02.2022
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA2016
Skills
- Creative problem solver
- Proficient in cash management
- Excellent communication skills
- Professional phone etiquette
- Flexible
- Customer service-oriented
- Pleasant demeanor
- Prompt and On Time
Timeline
Office Assistant
Montrose Insurance
09.2023 - Current
Assistant Manager
Fabletics
10.2019 - 09.2024
Customer Service Representative
Equis Financial Montrose Insurance
07.2018 - 06.2020
Key Holder
The Copper Closet
05.2018 - 10.2019
Bachelor of Arts - Business Administration And Management
Florida State College Jacksonville
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
High School Diploma -
Adolfo Camarillo High School