Jamie Moore
Owensboro,KY
Summary
Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding customer service skills and accurately recording information. Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Gifted to diffuse tense situations.
Overview
8
8
years of professional experience
Work History
Collections Representative II
US Bank Home Mortgage
07.2015 - Current
- Assisted customers in Bankruptcy, Foreclosure, and Loss Mitigation with their complex mortgage questions
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Resolved challenging situations with friendly but firm strategies.
- Used skip tracing resources to locate debtors and updated information in company system.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Relationship Manager
US Bank Home Mortgage
04.2020 - 11.2021
- Evaluated customers hardships and financial situation at assist them with finding a suitable solution for delinquency
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with Bankruptcy, Foreclosure, and Underwriting departments to facilitate communication and deliver personalized solutions to customers.
Education
Bachelor of Science - Family And Consumer Sciences
Western Kentucky University
12.2020
Skills
- Knowledge of Black Knight
- Experience with Early Resolution, Mainframe, and Orchid
- Quality Assurance
- Customer Research and Complaint Resolution
- New Hire Training
- Multi-Line Phone Systems
- Credit and Collections
- Communications Strategies
Timeline
Relationship Manager
US Bank Home Mortgage
04.2020 - 11.2021
Collections Representative II
US Bank Home Mortgage
07.2015 - Current
Bachelor of Science - Family And Consumer Sciences
Western Kentucky University
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