JAMIE MOORE
Fairfield
Summary
Dynamic collections and fraud prevention specialist with a track record of implementing successful debt recovery strategies. Focused on risk mitigation through proactive fraud detection and compliance adherence, resulting in improved customer satisfaction and operational efficiency. Experienced in managing high-volume cases while maintaining strict deadlines.
Overview
11
11
years of professional experience
Work History
Asset Recovery Specialist II
General Electric Credit Union
Blue Ash
11.2024 - Current
- Contacted members to collect on delinquent loans and credit card accounts.
- Adhered to federal compliance laws and company policies consistently.
- Collaborated with dealerships to secure service contracts and gap insurance refunds.
- Collected payments on overdue accounts, preventing repossession cancellations.
- Conducted asset research through public records, including bankruptcy filings and liens.
- Balanced repossession tasks with recovery efforts efficiently.
- Developed reports on recovery activities to aid management decisions.
- Managed multiple cases while adhering to strict deadlines and budgets.
Collector III
Axcess Financial
Fairfield
01.2015 - 10.2024
- Adhered to federal compliance laws and company policies.
- Resolved escalated calls, complaints, and queries, enhancing customer satisfaction.
- Capitalized on opportunities to prevent fraudulent trends from escalating.
- Developed strategies to enhance productivity in daily workflows.
- Ensured identification and collection of fraudulent accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Executed skip tracing to locate customers with overdue accounts, improving collection success.
Education
Bachelor of Applied Science - Project Management
ITT Technical Institute
Norwood, OHAssociates of Applied Science - Drafting & Design
ITT Technical Institute
Norwood, OHSkills
- Debt recovery strategies
- Fraud detection
- Risk mitigation
- Regulatory compliance
- Escalation handling
- Workflow optimization
- Productivity improvement
- Performance analysis
- Client retention techniques
- Telephone negotiation tactics
- Team leadership skills
- Team performance enhancement
- Operational training methods
- Conflict resolution skills
- Communication excellence
- Customer relations
Timeline
Asset Recovery Specialist II
General Electric Credit Union
11.2024 - Current
Collector III
Axcess Financial
01.2015 - 10.2024
Bachelor of Applied Science - Project Management
ITT Technical Institute
Associates of Applied Science - Drafting & Design
ITT Technical Institute