Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
Timeline
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JAMIE MORALES

Colorado Springs,CO

Summary

Capable Certified Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

21
21
years of professional experience

Work History

Medication Adherence Specialist

Oak Street Health
10.2024 - 02.2025
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive patient experience.
  • Optimized patient experience by delivering superior services and effectively troubleshooting issues.
  • Responded proactively and positively to rapid change.

Certified Pharmacy Technician

Professional Pharmacy, LLC
08.2023 - 10.2024
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Supported pharmacists in compounding custom medications according to individual patient needs.

Fulfillment Associate

Amazon Warehouse
03.2023 - 08.2023
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Supervisor

AAFES Theater
01.2004 - 09.2004
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained accurate financial records through daily cash register reconciliation tasks.
  • Managed a team of 3, promoting inclusive work environment that leveraged individual strengths.

Education

Associate Professional in Human Resources -

Syracuse University
08.2023

Pharmacy Technician -

Penn Foster Career School
Scranton, PA
06.2004

High School Diploma -

North Atlantic Regional High School
12.2001

Skills

  • Compounding Techniques
  • Prescription Interaction Software
  • Customer Service
  • Confidentiality and HIPAA
  • Prescription Filling and Labeling
  • Answering customer questions
  • Strong communication skills
  • Data Entry
  • Problem-solving skills
  • Prescription Interpretation

CERTIFICATIONS

  • National Board Certification (PTCB)
  • APHR Certification by the National Commission for Certifying Agencies (NCCA)
  • Vaccination Certification, Pharmacy Technician, UNMC
  • Army Air Force Exchange (AAFES) Customer Service Recognition Awards
  • State License-Pharmacy Technician-Colorado

Timeline

Medication Adherence Specialist

Oak Street Health
10.2024 - 02.2025

Certified Pharmacy Technician

Professional Pharmacy, LLC
08.2023 - 10.2024

Fulfillment Associate

Amazon Warehouse
03.2023 - 08.2023

Supervisor

AAFES Theater
01.2004 - 09.2004

Pharmacy Technician -

Penn Foster Career School

High School Diploma -

North Atlantic Regional High School

Associate Professional in Human Resources -

Syracuse University

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