JAMIE MURPHY
DELRAY BEACH,FL
Summary
Accomplished Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building authentic relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
LULULEMON ATHELETICA
Boca Raton , Florida
10.2020 - Current
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Designed and executed a yearlong curricula initiative centered around our store's KPI's and was delivered in 3 phases; this was a catalyst for a 4% average increase in conversion and a 40% sales growth.
- Created all content for and facilitated monthly staff meetings, and weekly leadership meetings, for our staff of 90. The intent of these meetings was to motivate staff members, address concerns and questions, launch new store initiatives, evaluate progress towards goals and train staff on new store technology.
- Audits payroll, timesheets, profit and loss statements, labour hours, and store budgeting.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Manages all hiring responsibilities. I have recruited, hired, onboarded and trained over 100 candidates.
- Implements new strategies by being mindful of the store’s big picture goals, driving results through my team.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Virtual Training Facilitator
LULULEMON ATHELETICA
Remote
06.2021 - 01.2022
- Prepared for and facilitated Educator Retail Training Programs and Key Lead Retail Programs virtually for new hires across North America.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collaborated with corporate to identify areas in need of improvement and implement solutions.
- Planned and facilitated workshops in accordance with lululemon's curricula, employing varied methods to maximize attendance and increase engagement.
- Assessed skill gaps for employees retail department and developed training courses to meet identified needs, mostly pertaining to new technology roll outs in store.
- Provided leadership and mentorship for numerous other program workers hundreds of attendees, guiding day-to-day activities and facilitating in both large and small group environments.
- Gathered data about course success and participant experiences to help with future course planning.
Team Leader
ELEMENTARY SCHOOL
08.2018 - 10.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to teaching.
- Mentored and guided employees to foster proper completion of assigned duties.
- Designed units bases on Florida standards, tailored to the needs of individual students - Differentiated classwork, homework, and assessment styles based on student need - Analyzed iReady data to identify learning gaps and monitor progress - Created lesson plans to best serve multiple ELL, ESE, and students with learning disabilities - Established positive behavior management through active engagement of learners and clear expectations
- Demonstrated commitment to continued learning through active participation in professional development opportunities, staff and departmental meetings
- Lead 2nd grade team weekly PLC meetings, wrote the grade level lesson plans, collaborated with all grade level leaders and administration in weekly Team
- Leader meetings
- Lead a cultural exchange program between my school and a school in Ghana, Africa.
Lead Key Holder
LULULEMON ATHELETICA
08.2015 - 08.2018
- Completed store opening and closing procedures.
- Educated guests on the intention, features, and use of product.
- Trained and mentored newly hired employees on point of sale systems, product, and guest relations.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw team of 90 employees.
- Submitted business recap reports to senior management to aid in business decision-making and planning.
Lifeguard
Palm Beach County Parks And Recreation
08.2013 - 01.2015
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
- Consulted with emergency personnel while securing scene.
Education
Bachelor of Arts - Education
Florida Atlantic University
Boca Raton, FL05.2018
Skills
- Effective leader
- Financial Management
- Adult Learning Principles
- Employee Interviewing
- Virtual Learning Management
- Training Materials and Documentation
- Planning and Training Activities
- Program Monitoring and Tracking
- Budget Administration
- Management Consultation
- Presentation Materials
- Training Program Design
- Course Materials Development
- Inventory Control
- Focus and Follow-Through
- Performance Monitoring and Evaluation
Timeline
Virtual Training Facilitator
LULULEMON ATHELETICA
06.2021 - 01.2022
Assistant Store Manager
LULULEMON ATHELETICA
10.2020 - Current
Team Leader
ELEMENTARY SCHOOL
08.2018 - 10.2020
Lead Key Holder
LULULEMON ATHELETICA
08.2015 - 08.2018
Lifeguard
Palm Beach County Parks And Recreation
08.2013 - 01.2015
Bachelor of Arts - Education
Florida Atlantic University
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