Melinda Peacock
Delray Beach,FL
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Orthopedic Center of Palm Beach County
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Senior Operations Specialist
Waste Management of South Florida
06.2001 - 04.2023
- Provide training and development for all operational job duties, including new employees onboarding.
- Address issues as they arise such as delay, vehicle/truck breakdowns, or customers complaints and to think quickly and make decisions to resolve problems.
- Manage relationships with suppliers and vendors, negotiate contracts and ensure that service levels are met.
- Assisted managers with utilizing data to inform decision-making, generating reports to help assess the effectiveness of operations and identify trends.
- Two-way radio drivers giving information, direction, instructions, route changes to ensure timely arrival while minimizing cost and mileage.
- Provide support to customers by answering inquiries and keeping them informed about the status of their deliveries or service.
Education
Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL05.1989
Skills
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills
- Proficient in dispatch software and GPS tracking systems
- Adjusting/Schedule of routes
- Ability to work under pressure and make quick decisions
- Attention to detail
- Detail-Oriented
- OPUS
- Foley
- MAS System
Timeline
Patient Access Representative
Orthopedic Center of Palm Beach County
08.2023 - Current
Senior Operations Specialist
Waste Management of South Florida
06.2001 - 04.2023
Diploma -
Fort Lauderdale High School
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