Sandra Mendoza
Zebulon
Summary
Highly motivated employee known for high productivity and efficiency in task completion. Specialize in customer service, multitasking, organizational skills and time management abilities across diverse settings. Excel in communication, empathy, and problem-solving skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Wake County Human Services
Raleigh
01.2020 - 03.2025
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information. As well as provide guidance on forms.
- Verified patient insurance eligibility and collected necessary documentation for income verification purposes.
- Communicated financial obligations to patients and collected fees at time of service, ensuring clarity and compliance.
- Authenticate completion and signatures on all pertinent documents including consents, insurance cards, photo IDs, and any additional materials required for registration prior to scanning into Athena.
- Resolved patient inquiries and issues promptly and professionally, enhancing patient satisfaction.
- Maximized clinic revenue by completing self-pay reports and identifying missed revenue opportunities.
- Applied HIPAA privacy and security regulations while handling patient information.
- Actively participated in team meetings and training sessions to stay updated on healthcare policies and registration software.
- Completed Project Access application for patients and monitor follow-up as notifications about status arrive.
- Managed phone inquiries efficiently while maintaining a professional demeanor.
- Maintained accurate electronic health records for all patient interactions.
Staff Support
City of Raleigh: Parks, Recreation and Cultural Resources
Raleigh
05.2016 - 03.2025
- Supported Cultural Outreach and Enrichment Program within PRCR Department by coordinating staff activities and resources.
- Conducted community outreach through special events, increasing program visibility and engagement.
- Collaborated with team to develop and execute virtual tours, enhancing community access to program offerings.
- Performed clerical duties to maintain smooth office operations.
Qualified Professional
Southeastern Healthcare of NC, Inc.
Raleigh
07.2017 - 10.2018
- Developed person-centered profiles, crisis prevention plans, and intervention plans to address individual consumer needs
- Formulated weekly interventions for assigned caseload.
- Oversaw unit, committee, and group initiatives within PSR program to improve program effectiveness and collaboration
- Facilitated monthly educational peer forums to increase consumer engagement and participation in community outings
- Document daily notes on each consumer to track progress and input into Alpha Flex system.
- Communicated with consumers daily to log attendance and ascertain reasons for absences.
- Assisted with fundraising activities while overseeing transportation logistics for consumers.
Sub Behavior Specialist
Monarch: Club Horizon
Knightdale
03.2016 - 07.2017
- Supported clients in achieving recovery, self-reliance, and relationship-building through comprehensive rehabilitation and community support strategies.
- Guided clients in fostering the highest possible degree of self-sufficiency and autonomy to achieve personal aspirations and objectives.
- Collaborated individually with patients on practical skills, such as cooking and job searching, to enhance daily living and employment readiness.
- Oversaw clerical and culinary tasks to maintain operational efficiency and support client engagement.
- Authored and submitted weekly progress reports to document client progress and coordinated monthly community excursions to promote social integration.
Education
Bachelor of Science - Psychology, Spanish
The University of North Carolina At Charlotte
Charlotte, NC12.2014
Associate of Arts - Raleigh, NC
Wake Technical Community College
Raleigh, NC05.2012
Skills
- Medical records management
- Appointment scheduling
- Database programs (NC Tracks, NCIR, GE Centricity, Athenahealth, Aetna Syntax, Echo, Share Note, Alpha flex
- Technical proficiency in Word office technology (Word, Excel, PowerPoint, Spreadsheet, Outlook)
- Administrative support
- Event coordination
- Project coordination
- Deadline management
- Problem-solving
- Analytical skills
- Excellent Customer service
- Interpersonal skills
- Communication skills
- Flexible and adaptable
- Organizational skills
- Multitasking Abilities
- Time management
- Team-oriented
- Relationship building
- Independent work
- Strong empathy
- Phone and email etiquette
- Confidentiality (HIPPA compliance)
Languages
Spanish, Fluent
Accomplishments
- Basic Life Support (American Heart Association)
- Studied abroad in Spain
- Chancellor’s list for 4 semesters
- The International Dean’s List Society
- Cum Laude Honors
Timeline
Patient Access Representative
Wake County Human Services
01.2020 - 03.2025
Qualified Professional
Southeastern Healthcare of NC, Inc.
07.2017 - 10.2018
Staff Support
City of Raleigh: Parks, Recreation and Cultural Resources
05.2016 - 03.2025
Sub Behavior Specialist
Monarch: Club Horizon
03.2016 - 07.2017
Bachelor of Science - Psychology, Spanish
The University of North Carolina At Charlotte
Associate of Arts - Raleigh, NC
Wake Technical Community College