Christine Marte

• Insurance verification
• Point of service collections
• Updating and registration of patient accounts
• Provided coverage for reception,as needed
• Scheduling of appointments for multiple clinics
• Assisted in financial chart reviews.
• Heavy phone usage, as well as utilizing EMR.
• Tracking of physician orders , accounts in collections and insurance payments from workman comp and auto claims
• Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
• Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Customer Service
• Heavy phone usage
• Utilizing EMR and various software.
• Scheduling appointments,
• collect required insurance co-pays,
• Insurance verifications for eligibility
• Processing intake for new patients
• Processing referrals for specialists and scheduling various testing for patients
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Enhanced referral coordination system, making it more user-friendly for both staff and patients.
• Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.

• Scheduling for the care center’s business office and administrative assistant.
• Coordinating referrals, intakes and insurance verifications.
• Assisting the Director of operations with day-to-day tasks as well as heavy phone usage
• patient schedules and staff schedules for hospice care along with utilizing various software.
• Following up with physicians, vendors and liaisons regarding hospice billing,
• Following up/tracking physician orders and medical equipment, as well as managing new admissions/discharges in regard to Medicare guidelines.
• Preparing documents for bimonthly IDG meetings.
• Assisting clinical managers in case maintenance, chart tracking/compliance and processing admission forms.
• Utilized financial reports daily and submitted billing claims to insurance companies and updates to regional managers for the care center.
• Also worked as a hospice aide per diem.
• Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
• Developed training materials for staff members which improved overall knowledge base within the organization.
• Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
• Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Multiple positions as a medical secretary for multiple departments over the course of 15 years including telemetry, emergency and most recently Lead secretary for Surgical Services including Pre-Admission Testing. Scheduling appoints for pre-op requirements, scheduling of education and various testing.
• scheduling surgical cases for various surgeons in surgical day care for outpatients
• registration and handled pos collections for surgical day care as well as chart review for nursing staff.
• Managed staff calendars as well
• Previously, Unit Secretary (later promoted to Unit Coordinator) of a Telemetry Unit, additionally worked as Nursing Assistant for various departments, including the Float Pool, ICU & ED for several years, and provided two years in Patient Access.

Skills included :

• Coordinate patient testing
• Enter and track physician orders
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved problems, improved operations, and provided exceptional service.

• Intake Department worked as Referral Specialist
• Streamlined office processes by implementing efficient filing systems and organizational strategies.
• Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
• Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
• Coordinated schedules for multiple departments, ensuring smooth business operations.
• handled scheduling of field staff
• insurance verifications and authorizations
• utilization and chart reviews
• processed referrals for various home-based services.
• Patient and staff scheduling as well.