Tyshonda Johnson

• Facilitated patient registration processes, ensuring accuracy and compliance with hospital policies.
• Managed insurance verification and pre-authorization requests to streamline patient access.
• Enhanced patient experience by providing timely information and assistance during check-in procedures.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.

• Call patients to confirm scheduled appointments. Process patient payments, scanned identification and insurance cards, and coordinate referral while verifying insurance.
• Respond to questions and concerns from patients and visitors, offer solutions to patient and visitor concerns, collaborate with other administrative employees and medical practitioners.
• Check patients in and check out patients, schedule appointments, and collect balances.
• Manage office phone lines by checking voicemails, returning calls, and directing messages to team members.
• Developed and maintained strong communication with healthcare providers to streamline patient care services.
• Implemented electronic health record (EHR) systems for improved patient data management and accessibility.
• Managed patient scheduling and appointment coordination to optimize office workflow.
• Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.

• Check in and check out patients, schedule appointments, and collect balances.
• Manage office phone lines by checking voicemails, returning calls, and directing messages to team members.
• Transmitted medical records and other corresponding by mail, e-mail, or fax, photocopied insurance cards, documented details and verified patient coverage for upcoming appointments.
• Maintained confidentiality of patient information according to HIPAA Regulations, optimizing patient satisfaction, provider time and treatment room utilization, delivered high-quality administrative and customer service to sustain patients and workflows.
• Monitored daily office operations, identifying areas for process improvement and implementing solutions.
• Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients.
• Managed patient scheduling and appointment coordination to optimize office workflow.
• Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.

• Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
• Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments.
• Entered insurance, demographics and health history into patient databases, answered multi-line phone systems and directed callers to requested personnel and departments. Delivered high-quality administrative and customer service to sustain patience and workflow.
• Took messages from patients and promptly relayed to appropriate staff, scheduled appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
• Protected patients by observing strict HIPAA guidelines, answering phones promptly, and directing calls appropriately.
• Greeted and checked in patients, updating patient information in the computer system. Verified insurance coverage for appointments and collected co-payments as required.
• Trained new front desk staff on operational procedures and customer service best practices.
• Led initiatives to enhance patient experience, resulting in increased satisfaction scores.
• Managed patient scheduling and appointment coordination to optimize office workflow.
• Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.

• Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
• Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments. Protected patients by observing strict HIPAA guidelines, answering phones promptly, and directing calls appropriately.
• Maintained confidentiality of patient information according to HIPAA regulations, transmitted medical records and other correspondence by mail, e-mail, or fax.
• Greeted and checked in patients, updating patient information in the computer system, verifying insurance coverage for appointments, and collected copayments as required.
• Managed patient scheduling and appointment coordination to optimize office workflow.
• Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.

• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Answered phone calls, directed inquiries, and took messages, greeted patients warmly and provided excellent service, answered telephones, and directed calls to appropriate medical or administrative staff.
• Organized patient files according to HIPAA guidelines.
• Handled sensitive information with confidentiality and discretion.
• Greeted patients, determined purpose of visit and directed to appropriate staff, conducted appointment reminder calls to reduce no-shows.
• Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
• Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
• Managed patient scheduling and appointment coordination to optimize office workflow.
• Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.

• Lab work: collect, label, and process lab specimens (blood & urine).
• Communication: handle phone calls and act as a liaison between patients and medical staff.
• Scheduling: coordinate and schedule patient appointments.
• Assisted healthcare providers in examinations and procedures, ensuring patient comfort and safety.
• Administered patient care, including vital sign monitoring and medical history documentation.

• Accepted cash and credit card payments issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures, and customer service.
• Stock shelves with merchandise when needed.
• Resolved customer complaints professionally in accordance with company policy.
• Processed customer transactions efficiently using POS systems.
• Maintained accurate cash drawer balances during shifts.

• Greeted customers and answered any questions they had about the store's products and services.
• Issued receipts, refunds, credits, or change due to customers.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct to change.
• Handled customer complaints professionally escalating issues when necessary, followed proper opening/closing procedures for cashier station security.
• Maintained clean and organized work area for efficient operations, trained new cashiers on register procedures, policies, and best practices.
• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Maintained cleanliness and organization of workstations to enhance customer experience.
• Monitored inventory levels, ensuring timely restocking of supplies for operational efficiency.
• Collaborated with team members to optimize workflow during high-volume periods.

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