Krystal Sanders
Mount Pleasant,TX
Summary
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Christus Health
Tyler, Texas
01.2017 - 09.2021
- Greeted patients and visitors with a friendly and welcoming demeanor.
- Collected patient information and verified insurance eligibility efficiently.
- Scheduled appointments and coordinated patient flow for optimal service delivery.
- Managed phone inquiries, providing accurate information to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Followed up on unpaid claims in a timely manner.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Reported liabilities and risk management concerns to supervisor for review.
- Documented patient counters in hospital system and initiated follow-up actions.
- Assisted in maintaining patient records and ensuring data accuracy in systems.
- Educated patients on registration processes and necessary documentation required.
- Addressed patient concerns professionally, ensuring a positive experience during visits.
Receptionist
Dr. David Carney
Tyler, Texas
06.2006 - 12.2016
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Maintained organized front desk area and ensured cleanliness.
- Scheduled appointments and coordinated meeting room availability.
- Assisted with administrative tasks, including filing and data entry.
- Provided information about company services to clients and visitors.
- Collaborated with team members to improve front office processes.
- Handled incoming mail and distributed it to staff efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated with healthcare staff to address record-related inquiries promptly.
- Organized patient files for easy retrieval and ensured confidentiality.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Responded promptly to audit requests from internal departments or external agencies such as CMS or Joint Commission.
- Processed requests for release of patient information following authorization requirements.
- Organized patient medical records in filing cabinets according to established procedures.
- Answered inquiries regarding health information releases from patients, family members, attorneys, insurance companies.
- Prepared and maintained health information databases, logs, and registries.
- Coded diagnoses and procedures using ICD-10-CM and PCS coding systems.
- Monitored compliance with state laws governing release of confidential health information.
- Managed file room operations including archiving inactive files and purging obsolete documents.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
- Processed and invoiced records requests from patients, providers and third parties.
- Purged outdated files.
- Obtained information by contacting appropriate personnel or patients.
- Pulled patient charts for upcoming appointments.
- Observed confidentiality and safeguarded all patient-related information.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Processed and responded to external requests for medical records following established protocols.
- Retrieved medical records upon request from healthcare professionals.
- Updated patient demographic and insurance information in the medical record system.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Organized and filed hard copy patient records in designated areas.
- Maintained positive working relationship with fellow staff and management.
- Safeguarded medical records to maintain patient confidentiality.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Set up patient charts and documented information in various company software.
Education
High School Diploma -
Gregory Christian Academy
Tyler, TX05-2001
Skills
- Insurance verification
- Patient registration
- Medical records management
- EMR systems
- Financial counseling
- Appointment scheduling
- Compliance adherence
- Claims follow-up
- Data entry accuracy
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Team collaboration
- Eligibility determination
- Customer service
- Health insurance knowledge
- HIPAA compliance
- Medical terminology
- Call screening
- Records maintenance
- Patient identity verification
- Admitting coordination
- Insurance billing
- Fee collection
- Strong empathy
- Medical billing
- Phone and email etiquette
- Electronic health records
- Privacy regulations knowledge
- Patient feedback management
- Insurance company billing
- Problem-solving
- Money handling
- Appointment reminders
- Registration and admissions
- Patient check-in
- Multitasking and organization
- Data entry
- Customer follow-up
- Friendly and outgoing
- Intake assessment
- Policy understanding
- Payment processing
- Verbal and written communication
- Relationship building
- Patient education
- Referral coordination
- Scheduling diagnostic procedures
- Pre-admission requests
- Patient admitting
Timeline
Patient Access Representative
Christus Health
01.2017 - 09.2021
Receptionist
Dr. David Carney
06.2006 - 12.2016
High School Diploma -
Gregory Christian Academy