Jamie Myles
Turner Valley,Canada
Summary
Business operations leader and entrepreneur coach with over a decade of experience helping independent business owners strengthen their operations, build sustainable systems, and navigate the realities of running a small business.
Currently lead operator success programs supporting a network of more than 1,800 entrepreneurs across North America, including onboarding and training 400+ business owners annually.
Experienced in coaching entrepreneurs through operational challenges, improving business systems, and helping owners move from reactive decision-making to structured, accountable business management.
Overview
12
12
years of professional experience
Work History
Director of Operator Success & Account Management
Naturals2Go Healthy Vending
01.2023 - Current
- Lead operator success initiatives supporting a network of more than 1,800 independently owned entrepreneurs across North America.
- Lead a 13-person team responsible for onboarding, training, and coaching independent business owners
- Support onboarding and training of 400+ entrepreneurs annually
- Develop training programs and operational resources that help entrepreneurs build sustainable businesses
- Coach business owners through operational challenges including systems development, workflow management, and decision making
- Guide operators through accountability conversations and operational improvements
- Design systems that support entrepreneurs from startup through long-term business growth
- Deliver and oversee 9 multi-day training events annually
Property Owner & Operator
Independent Short-Term Rental
01.2022 - Current
- Own and operate a short-term rental property, managing guest experience, pricing strategy, bookings, and property operations. This hands-on experience reinforces my perspective when coaching entrepreneurs navigating operational decisions and customer experience.
Franchise Development & Operations
Fibrenew – International Franchise Network
01.2016 - 01.2023
- Worked closely with entrepreneurs evaluating and launching independent service businesses within a global franchise network of more than 200 locations.
- Guided prospective entrepreneurs through evaluation of business ownership and operational readiness
- Provided operational guidance to franchise owners launching and managing their businesses
- Developed and managed the company’s franchise resale program, supporting business transitions between owners
- Assisted with territory planning and network growth strategies
- Supported onboarding and early-stage development of new business owners
Executive Assistant – Operational Support
Fibrenew – International Franchise Network
01.2014 - 01.2016
- Supported leadership while helping develop internal systems that supported franchise expansion.
- Managed annual updates to the Franchise Disclosure Document (FDD) in collaboration with leadership and legal counsel
- Helped transition company operations from paper-based systems to a centralized CRM
- Supported onboarding processes for new business owners preparing to launch their operations
Education
Applied Degree - Ecotourism & Outdoor Leadership
Mount Royal University
Diploma - Outdoor Pursuits & Physical Education
Mount Royal College
Skills
- Business Operations Coaching
- Entrepreneur Development
- Small Business Systems & Processes Operational Problem Solving
- Training & Facilitation
- Leadership Development
- Strategic Planning Accountability Coaching
- Customer Experience & Business Operations
Websites
Timeline
Director of Operator Success & Account Management
Naturals2Go Healthy Vending
01.2023 - Current
Property Owner & Operator
Independent Short-Term Rental
01.2022 - Current
Franchise Development & Operations
Fibrenew – International Franchise Network
01.2016 - 01.2023
Executive Assistant – Operational Support
Fibrenew – International Franchise Network
01.2014 - 01.2016
Applied Degree - Ecotourism & Outdoor Leadership
Mount Royal University
Diploma - Outdoor Pursuits & Physical Education
Mount Royal College
ADDITIONAL BUSINESS & FIELD EXPERIENCE
Early career experience working in construction and field operations provided firsthand understanding of trades-based businesses, project coordination, and the realities faced by owner-operators in service industries.