Jamie Neely
Chandler,AZ
Summary
Reliable and experienced operations leader with a background in team coordination, quality assurance, and administrative support. Over 10 years of experience in fast-paced environments, where I've helped improve processes, onboard new team members, and coordinate large-scale events. I thrive in roles where organization, collaboration, and clear communication are key to success.
Overview
12
12
years of professional experience
Work History
Emergency Road Service Specialist Project Lead
AAA Emergency Roadside Assistance
Phoenix, AZ
09.2021 - Current
- Led a team of over 20 people, making sure everyone followed company policies and met service standards.
- Helped train more than 50 new team members, improving how quickly they adapted to their roles.
- Introduced new tracking tools to improve how we monitor work and hold teams accountable.
- Ran weekly team check-ins and one-on-one meetings to keep everyone aligned and supported.
- Planned volunteer events and company gatherings, including handling vendors, contracts, and expenses.
- Supported directors with meeting schedules, candidate interviews, and general office coordination.
Dispatch Operations Coordinator
AAA Emergency Roadside Assistance
10.2019 - 09.2021
- Oversaw day-to-day dispatch operations across different regions.
- Adjusted staffing schedules based on trends in call volume.
- Worked closely with leadership to solve issues and ensure everyone followed procedures.
ERS Dispatcher
AAA Emergency Roadside Assistance
Clearfield, UT
05.2018 - 10.2019
- Dispatched roadside assistance to seven different states during urgent situations.
- Helped create tracking tools for vehicle availability and delays.
- Worked with new hires to make sure they understood the tools and expectations.
Client Services Representative, Medical Billing & Administrative Coordinator
Healthcare Management & A1 Collections
Grand Junction, CO
03.2016 - 01.2018
- Handled large amounts of medical billing and legal paperwork, staying in line with HIPAA compliance and legal requirements.
- Managed files across several software systems and supported over 100 client accounts.
- Took care of scheduling, phone support, office supplies, and director travel expenses.
- Liaison for legal team and outsourced clients, focusing on collection or debt right off.
Customer Service Associate
Hastings Entertainment
Grand Junction, CO
11.2013 - 03.2016
- Managed customer service desk operations, handling returns, account management, and special orders.
- Promoted to Team Leader in April 2016
- Supervised 5–10 associates during rotating shifts.
- Balanced store floor staffing, managed break schedules, and supported training alongside MIT and Store Manager.
- Responsible for opening and closing duties, including safe balancing and zoning preparation.
- Cross-trained across all five store departments, ensuring full coverage and customer support.
- Supported MIT training for cross-location coverage and resolved scheduling conflicts between stores.
- Led new release events and promotions, increasing sales through local advertising and customer engagement.
Education
High School Diploma -
Central High School
Grand Junction, CO01.2013
Skills
- Microsoft Office Suite, Salesforce, BRINGG, QuickBooks, Google Apps, Slack, Zoom, & Various Medical Records systems
- KPI tracking, onboarding, scheduling, event planning
- HIPAA compliance, internal audits, contract, and expense management
- Technical and legal documentation, executive management support, report generation
- Expense reports, P Card processing, accounts payable
- Team leadership, staff coaching, conflict resolution, onboarding, grow training, Quality control
Volunteer Experience
AAA Emergency Roadside Assistance, Events & Volunteer Coordinator, AZ, 2023-12, Present, Organized monthly volunteer events for 5 to 50 people., Handled logistics for company events with over 200 attendees, including food, venues, travel and entertainment.
References
References available upon request.
Timeline
Emergency Road Service Specialist Project Lead
AAA Emergency Roadside Assistance
09.2021 - Current
Dispatch Operations Coordinator
AAA Emergency Roadside Assistance
10.2019 - 09.2021
ERS Dispatcher
AAA Emergency Roadside Assistance
05.2018 - 10.2019
Client Services Representative, Medical Billing & Administrative Coordinator
Healthcare Management & A1 Collections
03.2016 - 01.2018
Customer Service Associate
Hastings Entertainment
11.2013 - 03.2016
High School Diploma -
Central High School
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