Jamie-Nicole Hand
Brighton,IL
Summary
Dedicated salon professional with over 15 years of experience, committed to promoting a positive workplace and delivering exceptional customer service while maintaining compliance with health and safety regulations.
Overview
12
12
years of professional experience
Work History
Salon Manager
Fantastic Sams Cut & Color
12.2020 - Current
- Maintain a clean and sanitary work environment in accordance with company standards and Illinois state regulations.
- Manage employee schedules, providing optimal salon coverage
- Train and mentor junior stylists
- Responsible for ordering salon retail, products and supplies
- Conduct regular inventory audits and reconcile discrepancies
- Resolve customer complaints and concerns quickly and efficiently
- Promote a positive workplace with teamwork, open communication, and professional growth among staff members
Cosmetologist
Fantastic Sams Cut & Color
02.2014 - Current
- Book appointments, answer phones, greet clients, handle payments, and create client service tickets
- Attend regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintain client treatment records
- Conduct high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Evaluate client needs and recommend treatments and strategy to achieve desired results
- Provide a range of hair cutting, coloring, perming, styling and waxing services to a diverse clientele
Education
Cosmetology Certificate - Cosmetology
Alvareita's College of Cosmetology
Godfrey, IL08-2011
High School Diploma -
Southestern High School
Piasa, IL05-2009
Skills
- Time management
- Attention to detail
- Adaptability and flexibility
- Hair coloring expert
- Advanced styling techniques
- Chemical texture services
- Facial waxing
- Advanced men and women's hair cutting
- Communication Skills
- Self motivation
- Adaptable to changing client needs
- Computer proficiency
Timeline
Salon Manager
Fantastic Sams Cut & Color
12.2020 - Current
Cosmetologist
Fantastic Sams Cut & Color
02.2014 - Current
Cosmetology Certificate - Cosmetology
Alvareita's College of Cosmetology
High School Diploma -
Southestern High School