Mariah Reed
El Paso
Summary
Dynamic Salon Manager with a proven track record at Smart Style Salon, excelling in customer service and employee development. Enhanced client satisfaction through strategic marketing initiatives and effective staff training, resulting in increased customer loyalty. Skilled in financial management and problem-solving, fostering a positive workplace culture that drives revenue growth.
Overview
13
13
years of professional experience
Work History
Salon Manager
Smart Style Salon
01.2013 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
Education
Montwood High School
El Paso, TXCosmetology Licensed - Cosmetology
Milan Institute of Cosmetology
El Paso, TX09.2012
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Training staff
- Scheduling
- Cleanliness and sanitation
- Client relations
- Business development
- Marketing initiatives
- Guest relations
- Financial management
- Recruitment and hiring
- Supply management
- Staff motivator
- Appointment scheduling
- Product promotion
- Revenue growth
- Account management
- Budget administration
- Profit enhancement
- Brand representation
- Cosmetology
- Problem resolving
- Communication skills
- Time management
- Effective multitasking
- Shift scheduling
Accomplishments
Awarded "Gold Member" in Cosmetology school meaning I was at the top of my class.
Timeline
Salon Manager
Smart Style Salon
01.2013 - Current
Montwood High School
Cosmetology Licensed - Cosmetology
Milan Institute of Cosmetology
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