NAKEA DENNIS
Philadelphia,PA
Summary
Customer service professional with over 5 years of experience in high-pressure settings. Expertise in Microsoft Office and inventory maintenance, ensuring operational efficiency. Proven track record of enhancing customer service protocols, resulting in higher satisfaction levels. Strong organizational skills and a commitment to teamwork and effective communication.
Overview
10
10
years of professional experience
Work History
SALON MANAGER
THE WEAVE BAR
Philadelphia, USA
01.2023 - Current
- Responsible for the hiring, training, and coaching of new and existing employees to ensure they provide attentive and effective services to customers.
- Monitored and assessed employee performance, attendance, and skills on a monthly basis, while providing helpful feedback and techniques for success.
- Responsible for maintaining inventory for the salon and handled the ordering of all products and supplies needed for the salon weekly.
- Established and achieved business and profit objectives, while maintaining professional relationships with all vendors and suppliers.
CARGO AGENT
G2 SECURE STAFF LLC
Philadelphia, USA
01.2020 - 01.2023
- Trained in receiving, delivering, and processing airway bill (AWB) information.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared import/export documentation while interfacing with U.S. Customs.
- Managed acceptance and documentation for dangerous goods and specialized cargo.
- Ensured compliance with safety regulations during all cargo operations and transportation.
- Delivered customer service aligned with company policies and procedures.
- Assisted customers to resolve inquiries and improve satisfaction.
DIRECT SUPPORT CARE PROFESSIONAL
VALUES IN ACTION
Media, USA
01.2016 - 01.2020
- Created activities to incorporate with the client's Individual service plan.
- Assisted members with ADL's.
- Responsible for documenting changes in client behavior and health.
- Completed day-to-day duties accurately and efficiently.
- Developed and maintained positive relationships with clients and their families.
- Documented client progress and reported changes to the supervisory team.
- Advocated for clients' rights and needs within community settings.
- Participated in team meetings to discuss client strategies and improve services.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Education
DIPLOMA -
CHRISTIAN ACADEMY
PHILADELPHIA, PA01.2019
Skills
- Excellent customer service
- Proficient in Microsoft Office software
- Inventory management
- Organized and dedicated team player
- Managerial experience
- Time management
- Typing speed and accuracy
- Customer service
- Vendor relations
- Team leadership
- Sales strategies
- Communication skills
- Problem solving
- Marketing initiatives
- Health and safety regulations
- Customer needs assessment
- Day-to-day operations
References
Available upon request
Timeline
SALON MANAGER
THE WEAVE BAR
01.2023 - Current
CARGO AGENT
G2 SECURE STAFF LLC
01.2020 - 01.2023
DIRECT SUPPORT CARE PROFESSIONAL
VALUES IN ACTION
01.2016 - 01.2020
DIPLOMA -
CHRISTIAN ACADEMY