Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridgette Ivery

Henrico,VA

Summary

Motivated Salon Manager offering strong work ethic and positive attitude. Highly effective in fast-paced work environments as well as delivering exceptional customer service to every client . Licensed in MD & VA and over 10 years of experience in salons. Detail-oriented professional with superb people skills. Engaging and helpful Salon Manager.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salon Manager

Mirus LLC Great Clips
06.2020 - Current
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained general appointment calendar and set shift schedules.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Delegated workplace responsibility to appropriate staff.
  • Evaluated employee performance through close observation and performance rubrics.
  • Educated service personnel on company policy and procedure.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members

Assistant Salon Manager

Brillant Enterprise - Great Clips
06.2018 - 06.2020
    • Enhanced client satisfaction by providing personalized consultations and tailored recommendations.
    • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
    • Contributed to a positive work environment with effective communication and teamwork among staff members.
    • Increased retail sales by regularly promoting salon products and educating clients on their benefits.
    • Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
    • Managed inventory control, ensuring adequate stock levels and timely reordering of necessary supplies.
    • Reduced employee turnover by fostering open communication channels and addressing concerns promptly.
    • Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
    • Supported Salon Manager with administrative tasks such as payroll processing and staff scheduling to ensure smooth operations.
    • Contributed to increased revenue through upselling services during client consultations.
    • Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
    • Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
    • Gathered feedback from clients to provide pleasant salon experience.
    • Managed cash flow, business transactions, banking, and accounting processes.
    • Handled employee scheduling and coverage needs during business hours.
    • Worked to continuously increase salon business through effective sales, service, and operations policies.
    • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
    • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
    • Scheduled employees to maintain adequate coverage during business hours.
    • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
    • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
    • Implemented strategies to enable team members to provide quality services to clients.
    • Trained service staff on latest policies and procedures.

Cosmetologist- Stylist

MD Clips - Great Clips
09.2012 - 03.2018
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Enhanced client satisfaction by providing personalized hair and beauty consultations.
  • Increased salon revenue through effective upselling of products and services.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
  • Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained regular client list and successfully handled walk-in customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Demonstrated thorough knowledge of all salon products and services.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Education

No Degree - Medication Technician

Heaven Sent Nursing
Baltimore, MD
10.2023

High School Diploma -

Maryland External Diploma Program
Baltimore, MD
03.2021

No Degree - Cosmetology

Baltimore Studio of Hair Design
Baltimore, MD
04.2007

No Degree - All Major Subjects

Old Mill High School
Millersville, MD
05.2003

Skills

  • Talent Recruitment
  • Cleanliness and Sanitation
  • Client Satisfaction
  • Recruitment and Hiring
  • Commitment to Quality and Service
  • Customer Service
  • Accurate Money Handling
  • Goal setting
  • Upselling techniques
  • Decision-Making
  • Customer service excellence
  • Problem solving
  • Decision making
  • Team leadership
  • Salon Safety and Security
  • Strong Work Ethic
  • Excellent Time Management Skills
  • Exceptional Customer Service
  • Cash Handling and Management
  • Money Handling
  • Attention to Detail
  • Positive Attitude
  • Customer Relationship Building

Certification

Maryland Cosmetology License 4/2007

Virginia Cosmetology License 11/2019

Maryland Medication Technician License 11/2023




Timeline

Salon Manager

Mirus LLC Great Clips
06.2020 - Current

Assistant Salon Manager

Brillant Enterprise - Great Clips
06.2018 - 06.2020

Cosmetologist- Stylist

MD Clips - Great Clips
09.2012 - 03.2018

No Degree - Medication Technician

Heaven Sent Nursing

High School Diploma -

Maryland External Diploma Program

No Degree - Cosmetology

Baltimore Studio of Hair Design

No Degree - All Major Subjects

Old Mill High School

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Bridgette Ivery