Bridgette Ivery
Henrico,VA
Summary
Motivated Salon Manager offering strong work ethic and positive attitude. Highly effective in fast-paced work environments as well as delivering exceptional customer service to every client . Licensed in MD & VA and over 10 years of experience in salons. Detail-oriented professional with superb people skills. Engaging and helpful Salon Manager.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salon Manager
Mirus LLC Great Clips
06.2020 - Current
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maintained general appointment calendar and set shift schedules.
- Scheduled employees to maintain adequate coverage during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members
Assistant Salon Manager
Brillant Enterprise - Great Clips
06.2018 - 06.2020
- Enhanced client satisfaction by providing personalized consultations and tailored recommendations.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Contributed to a positive work environment with effective communication and teamwork among staff members.
- Increased retail sales by regularly promoting salon products and educating clients on their benefits.
- Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
- Managed inventory control, ensuring adequate stock levels and timely reordering of necessary supplies.
- Reduced employee turnover by fostering open communication channels and addressing concerns promptly.
- Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
- Supported Salon Manager with administrative tasks such as payroll processing and staff scheduling to ensure smooth operations.
- Contributed to increased revenue through upselling services during client consultations.
- Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
- Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
- Gathered feedback from clients to provide pleasant salon experience.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Scheduled employees to maintain adequate coverage during business hours.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Implemented strategies to enable team members to provide quality services to clients.
- Trained service staff on latest policies and procedures.
Cosmetologist- Stylist
MD Clips - Great Clips
09.2012 - 03.2018
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Increased salon revenue through effective upselling of products and services.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
No Degree - Medication Technician
Heaven Sent Nursing
Baltimore, MD10.2023
High School Diploma -
Maryland External Diploma Program
Baltimore, MD03.2021
No Degree - Cosmetology
Baltimore Studio of Hair Design
Baltimore, MD04.2007
No Degree - All Major Subjects
Old Mill High School
Millersville, MD05.2003
Skills
- Talent Recruitment
- Cleanliness and Sanitation
- Client Satisfaction
- Recruitment and Hiring
- Commitment to Quality and Service
- Customer Service
- Accurate Money Handling
- Goal setting
- Upselling techniques
- Decision-Making
- Customer service excellence
- Problem solving
- Decision making
- Team leadership
- Salon Safety and Security
- Strong Work Ethic
- Excellent Time Management Skills
- Exceptional Customer Service
- Cash Handling and Management
- Money Handling
- Attention to Detail
- Positive Attitude
- Customer Relationship Building
Certification
Maryland Cosmetology License 4/2007
Virginia Cosmetology License 11/2019
Maryland Medication Technician License 11/2023
Timeline
Salon Manager
Mirus LLC Great Clips
06.2020 - Current
Assistant Salon Manager
Brillant Enterprise - Great Clips
06.2018 - 06.2020
Cosmetologist- Stylist
MD Clips - Great Clips
09.2012 - 03.2018
No Degree - Medication Technician
Heaven Sent Nursing
High School Diploma -
Maryland External Diploma Program
No Degree - Cosmetology
Baltimore Studio of Hair Design
No Degree - All Major Subjects
Old Mill High School
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