Andrew Gorto
Pittston,PA
Summary
Customer-centric professional with strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths.
Overview
26
26
years of professional experience
Work History
Salon Manager
Premiere Tanning
Sugarloaf , PA
01.1999 - 12.2024
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Initiated marketing campaigns to drive more traffic into the salon.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Resolved guest complaints.
- During tenure, hired, developed, and managed many staff.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Organized promotional events to attract new customers and increase sales.
Education
Some College (No Degree) - Accounting
Lackawanna Jr College
Wilkes-Barre, PASome College (No Degree) -
Kings College
Wilkes-Barre, PANursing
Lccc
Nanticoke, PASkills
- Cleanliness and sanitation
- Commitment to quality and service
- Developing menus
- Client satisfaction
- Perform well in high-demand, fast-paced environments
- Stock maintenance
- Talent recruitment
- Problem resolving
- Business development
- Problem-solving skills
- Inventory controls
- Multi-task management
- Recruitment and hiring
- Training staff
- Product promotion
- Loss prevention
- Employee relations
- Revenue growth
- Customer service
- Personal training
- Employee development
- Salon retail sales
Timeline
Salon Manager
Premiere Tanning
01.1999 - 12.2024
Some College (No Degree) - Accounting
Lackawanna Jr College
Some College (No Degree) -
Kings College
Nursing
Lccc