Summary
Work History
Education
Skills
Timeline
Generic

Marilou Voces

8 West 11th Street

Summary

Dynamic Salon Manager with a proven track record at Valery Joseph Salon, excelling in client satisfaction and employee development. Skilled in decision-making and scheduling, I foster a clean and welcoming environment, ensuring top-notch service. My problem-solving abilities enhance client relations, driving repeat business and a loyal clientele.

Work History

Salon Manager

Valery Joseph Salon
06.2005 - Current
  • Supervised daily salon operations to ensure exceptional customer service and satisfaction.
  • Trained and mentored staff on product knowledge and service techniques to enhance client experience.
  • Developed and implemented marketing strategies to increase salon visibility and attract new clientele.
  • Managed inventory levels, ensuring availability of high-demand products while minimizing waste.

Front Desk Manager

Peter Coppola
07.1994 - 10.2004
  • Greeted guests and managed check-in/check-out processes to ensure seamless guest experiences.
  • Assisted in maintaining cleanliness and organization of front desk area to enhance operational efficiency.
  • Handled guest inquiries and resolved issues promptly to improve customer satisfaction.
  • Collaborated with team members to streamline communication and workflow between departments.

Education

Bachelor of Science - Business Management

Adamson University
Manila, Philippines
03.1990

Skills

  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Client satisfaction
  • Scheduling
  • Client relations
  • Cleanliness and sanitation

Timeline

Salon Manager

Valery Joseph Salon
06.2005 - Current

Front Desk Manager

Peter Coppola
07.1994 - 10.2004

Bachelor of Science - Business Management

Adamson University

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Marilou Voces