Stephanie Price
San Jose,CA
Summary
Customer Service, Well developed listening skills, thrives in a fast-paced environment and seamlessly manages a high volume of telephone calls and front-desk reception tasks. Versed in training new staff. Verbal and written communication, flexible and versatile, works well under pressure, is able to analyze situations, and make timely and accurate decisions, and is very people-oriented.
Overview
8
8
years of professional experience
Work History
Salon Manager
Bellagio Salon
San Jose, California
01.2019 - 03.2025
- Enforced safety procedures in accordance with facility policies and government regulations.
- Resolved guest complaints.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Scheduled and confirmed appointments.
Customer Service Manager
Target
San Jose, California
10.2016 - 01.2019
- Ensured compliance with all safety regulations when dealing with hazardous materials
- Ensured all guests left the store happy.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured store cleanliness
- Handled all guest complaints
Education
AA - Business
De Anza College
Cupertino, CA06-2007
GED -
Adult Education
San Jose, California06-2004
Skills
- Knowledge of UPS and Fed Ex shipping systems
- Hospitality industry knowledge
- Attentive to detail
- Great attitude
- Reliable and prompt
- Quick learner
- Customer service-oriented
- Appointment scheduling
- Front desk management
- Inventory maintenance
- Employee interviewing and hiring
- Computer Savvy
- Knowledge of cash office procedures
- Customer relationship management
- Sales strategies
- Conflict resolution
- Employee training
- Time management
- Team leadership
- Guest satisfaction
- Organizational skills
- Salon safety and security
- Communication
- Decision-making
- Customer service
- Problem solving
- Team building
- Effective communication
- Problem resolving
- Staff motivator
- Problem-solving skills
- Computer knowledge
Timeline
Salon Manager
Bellagio Salon
01.2019 - 03.2025
Customer Service Manager
Target
10.2016 - 01.2019
AA - Business
De Anza College
GED -
Adult Education