Laura Ponce
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Salon Manager
Shine on the Heights
houston, Texas
01.2023 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Organized promotional events to attract new customers and increase sales.
- Oversaw inventory control for retail products and services.
Manager
MAC Cosmetics
houston, Texas
08.2015 - 10.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
SALES SPECIALIST
GIVENCHY
HOUSTON, TEXAS
01.2012 - 05.2015
- Sales specialist for Givenchy makeup and perfume
- Educate the stores in the products and history of Givenchy
- Cleaning the counter, and exceeding sales goals for events.
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Provided technical support to customers regarding product features and usage.
- Maintained accurate records of customer interactions and transactions.
- Tracked competitor activities, products, services, and prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Analyzed customer feedback to improve product offerings and services.
Makeup artist
Education
associate - medical billing and coding
Everest institute
Skills
- Effective speaker
- Great selling skills
- Superb customer service
- Outstanding performance
- Inventory Controls
- Employee Relations
- Problem Resolving
- Customer Friendly
- Perform Well In High-Demand, Fast-Paced Environments
- Fast Learning
- Scheduling
- Account Management
- Cleanliness And Sanitation
- Day-To-Day Operations
- Communication Skills
- Customer Interaction
- Salon Operations
- Customer Service
- Training Staff
- Problem-Solving Skills
References
- Rocio Torres, Account Executive for Givenchy South Central, +1 (512) 919-2991
- Sarah Sandlin, Store Manager for Mac Store, (832) 992-0271
Timeline
Salon Manager
Shine on the Heights
01.2023 - Current
Manager
MAC Cosmetics
08.2015 - 10.2022
SALES SPECIALIST
GIVENCHY
01.2012 - 05.2015
Makeup artist
associate - medical billing and coding
Everest institute