Marilou Voces
Huntington Station,NY
Summary
Results-driven professional with over 10 years in salon management, specializing in client relationship building, employee development, and inventory optimization. Demonstrated ability to uphold high service standards while driving business growth. Expertise in enhancing team performance through effective communication and leadership.
Overview
32
32
years of professional experience
Work History
Salon Manager
Valery Joseph Salon
New York, New York
06.2015 - 01.2026
- Oversaw daily salon operations, ensuing high standards of service and customer satisfaction.
- Managed scheduling and staffing to optimize team performance and client experience.
- Implemented inventory management systems, reducing waste and improving resource allocation.
- Cultivated strong relationships with client, driving repeat business through exceptional service.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and services offered.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules. and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Greet the clients, answer the phones to schedule appointments, check the clients in and out.
Front Desk Manager
Peter Coppola
New York, New York
06.1994 - 09.2005
- Managed front desk operations and ensured clients are taking care of.
- Supervised front desk staff and coordinated training programs for new receptionist.
- Overseeing the phone calls the front desk receives and attend to clients inquiries regarding payments.
Education
Bachelor of Science - Business Management
Adamson University
Philippines03-1990
Skills
- Salon operations
- Inventory management
- Sales analysis
- Customer service
- Staff scheduling
- Customer relationship management
- Employee development
- Decision-making skills
- Client satisfaction
- Appointment scheduling
- Client relations
- Cleanliness and sanitation
- Accurate money handling
- Inventory controls
- Time management
- Attention to detail
- Employee relations
- Salon retail sales
Timeline
Salon Manager
Valery Joseph Salon
06.2015 - 01.2026
Front Desk Manager
Peter Coppola
06.1994 - 09.2005
Bachelor of Science - Business Management
Adamson University