Deanna Stephens

• Maintained cleanliness and organization of salon equipment and workspaces.
• Trained new staff on salon procedures and customer service standard.
• Monitored inventory levels and ordered supplies as needed for operations.
• Collaborated with team members to create a positive salon environment.
• Managed daily salon operations, including scheduling appointments, customer service, and staff management.
• Preformed opening and closing tasks, ensuring all procedures were met.
• Oversaw inventory control for retail products and supplies.
• Trained and supervised staff on proper customer service techniques, technical techniques, and product knowledge.
• Conducted interviews with prospective employees.
• Ensured compliance with state regulations regarding cosmetology practices.
• Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
• Developed schedules and recorded attendance

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Supervised various locations, enforcing high-quality standards.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Oversaw daily operations across multiple salon locations.
• Trained and mentored staff on customer service standards.
• Implemented operational procedures to enhance efficiency.
• Managed inventory and supplies for salon readiness.
• Conducted regular performance evaluations of team members.
• Supervised employees, ensuring optimal productivity.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Inspected store facilities regularly to ensure compliance with safety regulations and standards.
• Resolved conflicts between employees or customers in a professional manner.
• Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
• Evaluated schedules, orders and forecasts to plan processes and meet timetables.
• Coordinated with store managers to develop plans for improving operational efficiency.
• Cultivated positive rapport with associates and team leadership.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Coached Store Managers on developing effective sales strategies and building customer loyalty.
• Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.

Hairstylist: 10 years

Duties: customer service, coloring, perming, cutting, styling customers hair, handling register, making deposits

Salon Manager: 9 years

Recruiting, hiring, and training stylists, ordering and inventory control, scheduling, customer service,

Area Supervisor, District Leader, Senior Leader 11 years

Respoinsible for up to 15 salons. hiring and training management team, help management team in all aspects of running salons