Robyn Kapperman
Cheyenne,WY
Summary
High-energy and dependable salon manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.
Resourceful Salon Manager known for high productivity and efficient task completion. Skilled in customer relationship management, inventory control, and staff training. Excel in communication, leadership, and problem-solving to enhance team performance and client satisfaction.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Salon Manager
Great clips susa
Cheyenne, WY
04.2017 - Current
- Managed daily salon operations and ensured a welcoming environment for clients.
- Supervised and trained staff on customer service and salon protocols.
- Coordinated scheduling to optimize stylist availability and client appointments.
- Maintained inventory levels and ordered supplies as needed for smooth operations.
- Conducted regular staff meetings to discuss performance and address concerns.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints.
- Created monthly reports that tracked progress towards goals set by ownership.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Monitored employee performance to ensure quality services were delivered consistently.
- During tenure, hired, developed, and managed many staff.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Certified Great clups Coach
- Foster relationships with cosmetology schools in our area
- Delivered presentations to the schools and sister salon's on a monthly basis
- Helped train and develop other managers and their salon's staff as needed
- We viewed schedules for other salon managers and helped with staff development within their salons
Education
Nebraska Cosmetology License - Cosmetology
Joseph Collage of Beauty
Kearney, NE 01.1996 - 05.1997
Holdrege High
Holdrege , NeSkills
- Staff management
- Customer service
- Inventory control
- Scheduling coordination
- Sales reporting
- Team collaboration
- Employee training
- Performance monitoring
- Conflict resolution
- Effective communication
- Time management
- Public speaking
- Mentoring skills
- Staff motivator
- Salon retail sales
- Recruitment and hiring
- Personal training
- Commitment to quality and service
- Perform well in high-demand, fast-paced environments
- Inventory controls
- Business development strategy
- Salon operations
- Employee relations
- Task delegation
- Cosmetology
- Fast learning
- Product development
- Training staff
- Business development
- Day-to-day operations
- Talent recruitment
- Multi-task management
- Brand representation
- Scheduling
Timeline
Salon Manager
Great clips susa
04.2017 - Current
Nebraska Cosmetology License - Cosmetology
Joseph Collage of Beauty
01.1996 - 05.1997
Holdrege High