Jamie Osantowski
Columbus,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Bartender
Maple Sports Bar
07.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server Manager
Johnny's New York Pizza
01.2020 - 07.2022
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
Total Systems Services, TSYS
08.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Skills
- Payment Processing
- Suggestive Selling
- Basic Accounting
- Information Security
- Complaint Resolution
- Account Updating
- Product Knowledge
- Microsoft PowerPoint
- Problem Resolution
- Call Center Operations
- Multi-Line Phone Talent
- Prioritization
Timeline
Bartender
Maple Sports Bar
07.2023 - Current
Customer Service Representative
Total Systems Services, TSYS
08.2020 - 01.2021
Server Manager
Johnny's New York Pizza
01.2020 - 07.2022