Jamie Otero
Albuquerque,NM
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
15
15
years of professional experience
Work History
Retail Sales Executive
Xfinity Comcast
Albuquerque, NM
06.2022 - Current
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting products that best suited their needs.
- Addressed customer complaints promptly and professionally while providing solutions that met their needs.
Retail Sales Professional
Xfinity Comcast
Albuquerque, NM
10.2021 - 06.2022
- Demonstrated product knowledge to customers and answered any questions they had.
- Attended weekly team meetings to discuss strategies for increasing store revenue.
- Communicated effectively with co-workers, supervisors, and other personnel as needed.
- Provided assistance with setting up online accounts for customers when needed.
- Helped customers by answering questions and locating merchandise.
Account Specialist
T-Mobile
Albuquerque, NM
09.2014 - 06.2019
- Make outbound calls to proactively solve any and all account issues; Act as additional support for multiple departments due to business needs; Manage billing, account payments, device upgrades, activations; Utilize retention skills to retain valued customers.
Warranty Service Representative
Stream Global
Rio Rancho, NM
01.2012 - 11.2012
- Answer inbound calls; assist customers with account issues in timely and friendly manner; troubleshoot and exchange devices to honor warranties; multi-task utilizing numerous systems and tools; relay any pertinent information to supervisors and coworkers
Customer Service Representative
Sitel
Albuquerque, NM
11.2009 - 08.2010
- Provide excellent customer service; answer inbound calls; assist customers with account information involving programming, technical, sales, and billing; utilize multiple computer systems and tools to provide service efficiently and to customer's satisfaction; work as part of well-rounded team with coworkers and managers
Education
High School Diploma -
Youth Development, Inc
Skills
- Customer Engagement
- Product Knowledge Expertise
- Customer Service
- Product Demonstrations
- Brand Awareness
- Follow-up calls
- Account Management
References
References available upon request
References
References available upon request.
Timeline
Retail Sales Executive
Xfinity Comcast
06.2022 - Current
Retail Sales Professional
Xfinity Comcast
10.2021 - 06.2022
Account Specialist
T-Mobile
09.2014 - 06.2019
Warranty Service Representative
Stream Global
01.2012 - 11.2012
Customer Service Representative
Sitel
11.2009 - 08.2010
High School Diploma -
Youth Development, Inc