Jamie Parker
Salina,KS
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and digital marketing. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in analyzing digital campaign performance while fostering a positive team environment. Quick learner dedicated to delivering exceptional service and optimizing operational efficiency.
Overview
15
15
years of professional experience
Work History
Food Service Worker
Salina Regional Hospital
11.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Overnight Manager
Walmart
10.2023 - 11.2024
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Associate
Walmart
07.2017 - 11.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Digital Manager
Walmart
06.2021 - 10.2023
- Designed and implemented digital, web and social strategies to align with client business goals.
- Worked cross-functionally with various departments on projects.
- Managed, coached, and developed direct reports.
- Analyzed and reported digital campaign performance with focus on program optimization.
Assistant Front End Manager
Walmart
06.2020 - 06.2021
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Digital Marketing Team Leader
Walmart
02.2020 - 06.2020
- Enhanced customer engagement through the creation of compelling social media content and strategies.
- Led a team of digital marketing specialists, fostering collaboration and ensuring timely project completion.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Customer Service Manager
Walmart
09.2019 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Asset Protection Customer Host
Walmart
04.2019 - 09.2019
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Managed access control for employees entering restricted areas, preventing unauthorized access that could compromise company assets.
- Worked closely with management to develop innovative solutions for reducing losses due to theft or damage within the store premises.
Associate
Marshalls Department Store
10.2015 - 07.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Associate
Walmart
04.2010 - 09.2015
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
School Without Walls
Rochester, NYSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
Timeline
Food Service Worker
Salina Regional Hospital
11.2024 - Current
Overnight Manager
Walmart
10.2023 - 11.2024
Digital Manager
Walmart
06.2021 - 10.2023
Assistant Front End Manager
Walmart
06.2020 - 06.2021
Digital Marketing Team Leader
Walmart
02.2020 - 06.2020
Customer Service Manager
Walmart
09.2019 - 02.2020
Asset Protection Customer Host
Walmart
04.2019 - 09.2019
Associate
Walmart
07.2017 - 11.2024
Associate
Marshalls Department Store
10.2015 - 07.2017
Associate
Walmart
04.2010 - 09.2015
High School Diploma -
School Without Walls
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