Jamie Peake
Lincoln,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Assistant Operations Manager
Data Center Resources
Lincoln, NE
10.2017 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Request, receive and enter project managers credit card charges weekly. Reconcile credit card statement monthly.
- Receive and enter approximately 10-15 vendor invoices per day.
- Invoice completed jobs and send invoices to customers. Follow up on past due invoices weekly.
- Enter new part numbers in NetSuite as needed and ensure pricing is correct.
- Manage our GSA contract and find new opportunities.
- Receive approximately 10 calls per day from our answering service. Handle customer request/questions or distribute calls appropriately.
- Receive and enter online orders. Manage customer expectations with lead time and tracking information as it is available.
Director of Sales
Abante Marketing
Lincoln, NE
09.2016 - 08.2017
- This position is 100% commission
- Responsibilities include finding new opportunities to offer screen printing, embroidery and other promotional products
- Responsibilities include sourcing items, quoting projects, entering orders and delivering finished goods
- Other responsibilities include building and maintaining company webstores.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Inside Sales Representative/Account Manager
PremierWireless
10.2015 - 09.2016
- Job responsibilities include making cold sales calls, following up on established warm sales leads and closing hot leads
- After a lead is closed responsibilities include creating the data base, scheduling training and assuring client satisfaction
- Additional job responsibilities include continued account management, ensuring updated and complete billing information, managing new stores from current clients.
Inside Sales Representative
Geist
10.2007 - 10.2015
- I work closely with the outside sales team to provide customer service and sales assistance for power distribution units, environmental monitoring, and data center management tools to distributors nationally and internationally
- Job responsibilities include developing quotes, creating custom specifications, providing pricing information, trouble shooting, and order entry
- Microsoft Office applications such as Excel, Outlook, and Office are utilized on a daily basis in addition to IQ and Salesforce programs.
Administrative Assistant/Receptionist
Geist Manufacturing Inc
10.2006 - 10.2007
- Job responsibilities included answering phones for all PCE companies; Geist Manufacturing, Geist Plastics, HTI Plastics, Apex Plastics and IT Watchdogs
- In addition, I was responsible for invoicing daily and monthly statements, creation and distribution of weekly and Production Reports, dispositioning and assisting with all human resource duties, such as accounts receivable and accounts payable
- Additionally,I was responsible for ordering all office supplies and managing outgoing mail.
Emergency Room Unit Secretary
Saint Elizabeth Regional Medical Center
06.2005 - 05.2007
- Job responsibilities included answering incoming calls to the emergency department, assisting nurses and physicians as needed, paging on-call physicians when emergency room doctors required consultations
- Additionally, I answered calls from Lincoln Fire and Rescue when coming in with ambulance patients, worked with the Wescom system and notified nurses, if a patient needed assistance.
Scheduling Coordinator
Gastroenterology Specialties P.C
01.2002 - 10.2006
- Job responsibilities included scheduling patient procedures, x-rays and lab work
- In addition, I explained physician's preparatory instructions, answered patient questions, and maintained the patient database with accurate demographic information
- Additionally, I obtained patient referrals from primary physicians, maintained physician hospital schedules, and paged physicians with hospital consultations.
Medical Records Clerk
Gastroenterology Specialties P.C
01.2001 - 01.2002
- Job responsibilities included filing, locating, logging, retrieving, and delivering medical records as assigned
- In addition, I pull charts for scheduled appointments, delivered, transported, sorted and filed returned charts
- I was also responsible for filing medical reports and maintaining patient confidentiality and ensuring the HIPAA regulations were followed.
Education
Some College (No Degree) - Accounting/Business
Colorado Technical University Colorado Springs, CO
Colorado Springs, COSkills
- Customer service (10 years)
- Excel (10 years)
- Inside Sales (10 years)
- Microsoft Office (10 years)
- Receptionist (9 years)
- Account Management
- Salesforce
- NetSuite
- Data Entry
- Sales
- Cold Calling
- Microsoft Excel
- Process Improvement
Additional Information
SUMMARY OF SKILLS
I am detail oriented and have the ability to multi-task efficiently. I have experience working under pressure in a high stress environment. I have extensive inside sales and customer service experience. I am quick to develop necessary knowledge to provide detailed product information to create solutions to meet customer needs. I have extensive experience working with high priority clients and corroborating with other professionals in multiple areas to ensure the highest level of quality is obtained. I have extensive experience using Excel, and I am proficient in Microsoft Office applications as well as all other office functions. I am capable of incorporating the knowledge I have gained during my education and employment to real world issues and tasks. In addition, I have had substantial hands on experience developing and completing projects in a strict deadline environment. I have exceptional written and oral communication skills. I have worked successfully in a team, independently, and in a leadership role. I am also able to adapt and change to maximize my abilities in new environments.
Timeline
Assistant Operations Manager
Data Center Resources
10.2017 - Current
Director of Sales
Abante Marketing
09.2016 - 08.2017
Inside Sales Representative/Account Manager
PremierWireless
10.2015 - 09.2016
Inside Sales Representative
Geist
10.2007 - 10.2015
Administrative Assistant/Receptionist
Geist Manufacturing Inc
10.2006 - 10.2007
Emergency Room Unit Secretary
Saint Elizabeth Regional Medical Center
06.2005 - 05.2007
Scheduling Coordinator
Gastroenterology Specialties P.C
01.2002 - 10.2006
Medical Records Clerk
Gastroenterology Specialties P.C
01.2001 - 01.2002
Some College (No Degree) - Accounting/Business
Colorado Technical University Colorado Springs, CO