Achieved recognition for managing high-performing teams that consistently received store of the year accolades. Drove significant increases in sales and profits through strategic oversight of automotive service operations. Enhanced operational efficiency and employee satisfaction by prioritizing team development and customer service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Automotive Service Manager/ Gm/ Fixed Operations
Dobbs Tire and Auto centers /Christian brothers automotive
Saint Charles, MO
06.2006 - Current
Managed auto service department operations, focusing on efficiency and adherence to repair timelines.
Oversaw team performance and training for 20 staff members per store to ensure high-quality service delivery.
Oversaw training initiatives for technicians, managers, and service writers to elevate team performance. Conducted comprehensive performance evaluations to identify areas for improvement. Fostered a culture of continuous learning and development within the team.
Engaged with sales team to uncover potential upselling opportunities, enhancing customer value.
Partnered with marketing team to design campaigns aimed at boosting service department revenue.
Directed multiple store locations to achieve Store of the Year accolades through strategic sales initiatives. Oversaw operations across several locations, driving significant profit increases. Led teams in automotive sales and management, positioning stores as top performers in the market. Championed the establishment of new locations, building operational success from inception. Developed and nurtured high-performing teams dedicated to exceptional customer service and sales growth. Fostered a positive work environment that prioritized employee engagement and profitability.
Education
High school - Automotive Technology
Skills
Transmissions
Automotive service manager experience
Vehicle Maintenance (10 years)
Sales (10 years)
Mechanic Experience (10 years)
Phone etiquette (10 years)
Brake Repair (10 years)
Leadership
Suspension
Budgeting
Operations management
Alignment (10 years)
Time management (10 years)
Dealership experience
Organizational skills (10 years)
Operations manager experience
Communication skills (10 years)
Oil Change (10 years)
Sales management
Retail management (10 years)
Team leadership
Auto service management (10 years)
Automotive diagnostics (10 years)
Service Technician Experience
Store service manger (10 years)
Marketing (10 years)
Team development
Auto estimating (10 years)
Computer skills (10 years)
Customer support
Diesel Engine Repair
Service writing (10 years)
Tire Service (10 years)
Automotive service (10 years)
POS
Mechanical knowledge (10 years)
Automotive repair (10 years)
Automotive parts management
Negotiation
Customer service (10 years)
Certification
Driver's License
Motor Vehicle Inspection License
May 2017 to May 2025
Accomplishments
Serive manger , of the year 6 times and stores of the year 6 times last time
Was 2023
Timeline
Automotive Service Manager/ Gm/ Fixed Operations
Dobbs Tire and Auto centers /Christian brothers automotive