JAMIE PENNINGTON
Bee Branch,AR
Summary
Dynamic Field Service Technician with a proven track record at Siddons-Martin Emergency Group, excelling in technical troubleshooting and employee training. Recognized for enhancing system performance and customer satisfaction through efficient documentation management and strategic issue resolution. Adept at diagnosing complex mechanical issues while fostering strong client relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Siddons-Martin Emergency Group
Conway, AR
05.2023 - Current
- Learned safety protocols and proper handling of tools and equipment.
- Assisted in diagnosing and troubleshooting service issues for various equipment.
- Supported technicians in performing maintenance and repair tasks efficiently.
- Maintained a clean and organized work environment to promote safety.
- Diagnosed and resolved equipment malfunctions in field operations, ensuring optimal performance.
- Conducted routine preventive maintenance on machinery to enhance reliability and longevity.
- Collaborated with clients to provide technical support and training on equipment usage.
- Utilized diagnostic tools and repair manuals to troubleshoot complex mechanical issues efficiently.
- Documented service reports detailing repairs, maintenance actions, and customer interactions for future reference.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Diagnosed and repaired problems with electrical and mechanical systems.
Field Service Technician
G&W Diesel / EVS
Conway, AR
07.2006 - 05.2023
- Assisted in the development of standard operating procedures to streamline service processes and improve efficiency.
- Trained new technicians on best practices for equipment handling and safety protocols in field settings.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Loose Equipment Sales, Service, & Warranty
Leeco Fire Equipment
Damascus, AR
11.1998 - 07.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Applied Science -
UACCM
Morrilton, ARFox Valley Technical College
Appleton, WISkills
- Field service oversight
- Technical troubleshooting
- System installation
- Support resolution skills
- Employee training
- Strategic issue resolution
- Efficient documentation management
- Technical diagnostics
- Proficient in advanced troubleshooting
- Electrical diagnostics
- Technical problem-solving
Accomplishments
CURRENT EMERGENCY VEHICLE TECHNICIAN CERTIFICATIONS
1. F1 – Maintenance, Inspection, and Testing of Fire Apparatus
2. F2 – Design and Performance Standards of Fire Apparatus
3. F3 – Fire Pumps and Accessories
4. F4 – Fire Apparatus Electrical Systems
5. FA4 – Advanced Electrical Systems
6. F5 – Aerial Fire Apparatus
7. F6 – Allison Automatic Transmissions
8. F7 – Fire Apparatus Foam Systems
9. F8 – Fire Apparatus Hydraulic Systems
10. E0 – Maintenance, Inspection, and Testing of Ambulances
11. E1 – Design & Performance Standards of Ambulances
12. E2 – Ambulance Electrical Systems
13. E3 – Ambulance Heating, Air-Conditioning, and Ventilation
14. E4 – Ambulance Cab, Chassis, and Powertrain
15. M1 – Management Level 1
16. M2 – Management Level 2
Certification
HVAC TECHNICIAN CERTIFICATIONS
608 CERT# 85D9E237BF92E5A31
609 CERT# 735074
CLASS A CDL WITH TANKER ENDORSEMENT
Timeline
Service Technician
Siddons-Martin Emergency Group
05.2023 - Current
Field Service Technician
G&W Diesel / EVS
07.2006 - 05.2023
Loose Equipment Sales, Service, & Warranty
Leeco Fire Equipment
11.1998 - 07.2006
Associate of Applied Science -
UACCM
Fox Valley Technical College