Jamie Pettinato
Mtf Subs
Boyertown,PA
12
years of professional experience
Results-driven Operations Manager with a decade of experience enhancing customer experience and optimizing workflows. Directed daily service operations and trained teams on POS and guest service standards, ensuring peak performance during high-demand periods. Delivered exceptional client support by maintaining service quality and resolving client issues with precision.
Work History
Operations Manager, Customer Experience
12 Years 2 Months- Directed daily customer experience operations, ensuring consistent service standards across front counter and delivery orders.
- Coordinated scheduling, staffing, and shift coverage to maintain efficient workflow during peak periods.
- Trained team members on POS procedures, order accuracy, and guest service expectations.
- Monitored food safety, sanitation, and compliance practices to support reliable store operations.
- Resolved customer complaints promptly, preserving service quality and brand reputation.
- Managed inventory checks, supply replenishment, and product availability for uninterrupted operations.
- Collaborated with leadership on labor planning, operational priorities, and customer experience improvements.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Developed new employees and ongoing performance assessment of current employees.
Education
High School Diploma
Skills
Operations management
Operations control
Planning and implementation
Schedule management
Quality assurance
Project planning
Client management
Team leadership
Problem-solving
Timeline
Operations Manager, Customer Experience
Mtf Subs
2014.08 - 2026.10Read More
Boyertown
High School Diploma
Read More