Thanh Nguyen
Gardena,CA
Summary
Experienced with team leadership, operational efficiency, and customer satisfaction. Utilizes strategic planning to optimize workflows and enhance client experiences. Track record of implementing effective solutions to complex operational challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Luxe Nails Spa & Longue
02.2025 - Current
- Managed daily salon operations and supervised nail technicians to maintain service quality and workflow efficiency
- Handled customer intake, appointment scheduling, and managed approximately 30 incoming customer calls daily
- Processed cash transactions, monitored cash flow, and completed end-of-day cash reconciliation
- Resolved customer concerns and monitored feedback to ensure high customer satisfaction and retention
- Maintained organized front-desk operations and supported overall business performance through team coordination
Lead Server
Sunflower Inc. | Tampopo Ramen Gardena
02.2024 - 03.2025
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen team to streamline order processing and enhance food delivery times.
- Implemented best practices for table turnover, optimizing seating arrangements during peak hours.
Shift Lead
Panda Restaurant Group | Panda Express
11.2023 - 11.2024
- Processed and reconciled high-volume cash, card, and digital payments, maintaining accurate till balances and minimizing discrepancies.
- Delivered fast, friendly service that improved customer satisfaction and encouraged repeat visits.
- Coordinated with kitchen and management to expedite orders during peak periods, reducing wait times and maintaining service flow.
- Performed opening/closing duties, sanitation, and inventory checks to support uninterrupted operations.
- Trained and mentored new team members on POS procedures and service standards, improving speed and accuracy.
Store Crew
Honeybee Foods Corp (Jollibee / Red Ribbon / Chowking)
11.2021 - 11.2022
- Operated POS systems and managed cash register duties during high-volume evening and weekend shifts, ensuring accurate transaction processing and till reconciliation.
- Prioritized tasks and coordinated with team members to maintain fast, efficient service during peak periods.
- Assisted in onboarding and training new staff on POS use, food safety, and customer service best practices to improve consistency.
- Addressed customer inquiries and resolved issues promptly to maintain a positive dining experience.
Education
High School Diploma -
Carson Senior High
Carson06-2023
Skills
Customer Service & Hospitality
- Customer Service Excellence
- Guest Experience Management
- Front-of-House Service
- Professional Communication
- Issue Resolution & De-escalation
Sales & Transaction Handling
- Point-of-Sale (POS) Systems
- Cash Handling & Payment Processing
- Order Accuracy & Fulfillment
- High-Volume Transactions
Restaurant & Retail Operations
- Fast-Paced Service Environments
- Operations management
- Inventory Support & Stock Management
- Food Safety & Sanitation Standards
- Store Cleanliness & Organization
- Merchandising & Product Display
Teamwork & Reliability
- Team leadership
- New Hire Training Support
- Time Management & Multitasking
- Shift Flexibility (Nights & Weekends)
- Accountability & Dependability
Administrative & Compliance
- Attention to Detail
- Policy & Procedure Compliance
- Handling Sensitive Information
- Accuracy Under Pressure
Certification
California Food Handler Training Certificate
LANGUAGES
Vietnamese (Native)
English (Highly Proficient)
Timeline
Operations Manager, Customer Experience
Luxe Nails Spa & Longue
02.2025 - Current
Lead Server
Sunflower Inc. | Tampopo Ramen Gardena
02.2024 - 03.2025
Shift Lead
Panda Restaurant Group | Panda Express
11.2023 - 11.2024
Store Crew
Honeybee Foods Corp (Jollibee / Red Ribbon / Chowking)
11.2021 - 11.2022
High School Diploma -
Carson Senior High