Heather Dickert
Margate City,NJ
Summary
Operations Manager with a proven track record at Tavern on the Bay, excelling in customer service excellence and staff training. Enhanced guest satisfaction through effective problem-solving and treating each guest with top-notch service, ensuring memorable experiences.
Overview
11
11
years of professional experience
Work History
Operations Manager, Customer Experience
Tavern on the Bay
05.2014 - Current
*Oversaw daily restaurant operations including scheduling and training the staff to deliver exceptional guest experiences.
*Managed customer service by addressing guests concerns and satisfaction.
* Started by serving the guests as a waitress and bartender.
* Greeting guest and handle check ins and check outs at the bed and breakfast and make certain they have a first-class experience.
*References gladly available upon request.
Education
Nail Technician License -
Shore Beauty School
Pleasantville, NJ06-1996
Atlantic City High School
Atlantic City, NJ06-1995
Skills
- Customer Service Excellence
- Hospitality and Guest Relations
- Staff training
- Multitasking in fast paced environment
Timeline
Operations Manager, Customer Experience
Tavern on the Bay
05.2014 - Current
Nail Technician License -
Shore Beauty School
Atlantic City High School
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