Mark Campese
Lilburn,GA
Summary
I am a hard-working and loyal employee. Customer Service has always been what I strive to provide. I am a quick learner and feel comfortable in challenges. I am very organized in everything that I do. I like a system and have the ability to create a working system that is efficient as well as profitable. I have managed budgets and employees of a wide variety throughout my career. I am responsible and trustworthy and would strive to be an asset to the company.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Door Resources
Snellville, GA
11.2022 - 02.2024
- Hired and trained warehouse manager on systems I created for the department.
- Managed and built operations team
- Part of management team in which we set goals and direction for growth meeting our one year and three year goals.
- Ordered all parts for work service jobs
Warehouse Manager
Door Resources
Snellville, GA
03.2022 - 11.2022
- Hired to completely reorganize 10,000 square foot warehouse
- Created systems and procedures for receiving and distributing
- Designed systems needed for inventory
Care Team Member
StartChurch
05.2021 - Current
- All aspects of Customer Service, answering phones, helping clients with documents, incoming and outgoing mail
- Assisting Specialists with filings with State and Federal Governments
- Assisting Clients with IRS website and navigating through Tax-Exempt Status
- Assisting Produce and File Articles of Incorporation.
Food Service Director/Executive Chef
NHC Healthcare of Charleston
07.2006 - 03.2021
- Serving as the Director of Food and Nutrition, I have set goals that we have accomplished through transforming the dietary department into a buffet-style dining room, and streamlining the tray line service for patient rooms
- By teaching customer service skills to all facility staff, we have created a culture of kind, compassionate, and loving service
- More than 50% of my staff have been employed with us for 10 years.
- Extensive experience in all aspects of food service which includes catering, full-service fine dining as well as high volume dining, and for the past 13 years as the Food Service Director at NHC Healthcare of Charleston.
- Adhered to strict DHEC standards, by annual survey process
- 2018 CMS survey with zero deficiencies as a Nursing home, this was followed up by Federal Survey in January 2019, which we received confirmation of zero deficiencies.
- Maintained "A" grade never scoring below a 95%
- Consistently met annual PPD expenses in Food, Labor, and Total Dietary Budget in addition to maintaining a 25% employee turnover or less.
Executive Chef
Aramark: The College of Charleston
08.2002 - 07.2006
- I served as Executive Chef for The College of Charleston, I performed all the catering food service duties and assisted in all aspects of dining
- Was instrumental in transitioning to campus-wide food service
- This includes opening a Chick-fil-A, and Burger King, as well as cafes and Family Style operations
- Had a close relationship with two different school presidents, serving as personal Chef as one of my duties.
- Consistently managed food production for all types of events up to 2,500 people, as well as constantly keeping strict standards for sanitation and budget requirements.
Kitchen Manager/Head Chef
Tbonz Gill and Grill
08.1999 - 12.2001
- Administered all aspects of running a $5,000,000 high volume steak house in the Market area of Charleston, Sc
- Maintained a rigid food and labor budget, including staff training, and retention of 40+employees
- Was made partner in the second year of employment.
- In the first year, implemented an expediting system that cut ticket times in peak season from over one hour to 20 minutes
- This resulted in a great increase in sales.
Education
Bachelor's in Foodservice Management -
Pennsylvania Institute of Culinary Arts
Pittsburgh, PA08.1992
Skills
Committed to excellence
Customer service oriented
Organized
Dedicated to mastering new skills while maintaining high work efficiency
Increasing work productivity
Certification
ServSafe Certified
Timeline
Operations Manager, Customer Experience
Door Resources
11.2022 - 02.2024
Warehouse Manager
Door Resources
03.2022 - 11.2022
Care Team Member
StartChurch
05.2021 - Current
Food Service Director/Executive Chef
NHC Healthcare of Charleston
07.2006 - 03.2021
Executive Chef
Aramark: The College of Charleston
08.2002 - 07.2006
Kitchen Manager/Head Chef
Tbonz Gill and Grill
08.1999 - 12.2001
Bachelor's in Foodservice Management -
Pennsylvania Institute of Culinary Arts