Jamie Johnson
Onawa,IA
Summary
Versatile paraprofessional known for effective classroom management and customer service expertise. Committed to fostering supportive learning environments and addressing diverse student needs.
Overview
12
12
years of professional experience
Work History
Paraprofessional
West Monona Elementary School
Onawa, IA
08.2023 - Current
- Assisted teachers in classroom management and student engagement activities.
- Supported students with special needs during instructional time and daily routines.
- Supervised students during lunch, recess, and transitions between classes.
Collections Representative
Financial Recovery Services
Dakota Dunes, SD
09.2022 - 12.2022
- Managed customer accounts to ensure timely payment and resolve billing issues.
- Communicated with clients via phone and email to discuss outstanding balances.
- Updated account information in the collections database accurately and promptly.
Customer Financial Services Representative
Premier Bankcard
Dakota Dunes, SD
02.2022 - 06.2022
- Took timely payments
- Answered questions regarding their account.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
MCI
Sioux City, IA
06.2021 - 02.2022
- Managed customer accounts and updated information accurately.
- Provided product knowledge and guidance to enhance customer satisfaction.
- Handled complaints professionally, ensuring a positive customer experience.
Certified Nurse's Assistant
Pleasant View Care Center
Whiting, IA
01.2014 - 01.2021
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident areas and equipment.
- Documented patient information accurately in electronic health records system.
- Supported residents in recreational activities and social interactions.
- Participated in staff training sessions to enhance caregiving skills.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
West Harrison Community School
Mondamin, IA05-2003
Timeline
Paraprofessional
West Monona Elementary School
08.2023 - Current
Collections Representative
Financial Recovery Services
09.2022 - 12.2022
Customer Financial Services Representative
Premier Bankcard
02.2022 - 06.2022
Customer Service Representative
MCI
06.2021 - 02.2022
Certified Nurse's Assistant
Pleasant View Care Center
01.2014 - 01.2021
High School Diploma -
West Harrison Community School