Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamie Pronovost

Waterbury,CT

Summary

Friendly and professional. Demonstrates strong work ethic and has exceptional communication skills. Organized and has a strong attention to detail. Known for reliability and adaptability to new challenges, willing to learn and apply new skills. A team player who also excels in completing independent tasks. Proactive and goal-oriented with excellent time management and organizational skills.

Overview

2022
2022
years of professional experience

Work History

Deposit Administration- Operations CIF

Ion Bank
2016 - 06.2021
  • Quality Control of bank documents.
  • Friendly customer service in email communications along with phone calls.
  • Guided branches over the phone on what documentation was needed to stay in bank compliance.
  • Identified fraud and missing identification documents that were needed to stay in compliance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Very Organized
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Operations- ATM Dept

Ion Bank
01.2013 - 2016
  • Back room balancing ATMs for all 18 branches at the time.
  • Processed forms and ordered all ATM/Debit cards for customers.
  • Customer and branch phone support to assist in reporting any card lost/stolen or report Fraud.
  • Identified Fraud and completed disputes.
  • Worked well in a team setting, providing support and guidance.
  • Organized

Teller

Ion Bank
01.2012 - 2013
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
  • Assisted clients with account inquiries, providing exceptional service and fostering customer relationships.
  • Monitored cash drawer for discrepancies, maintaining accountability and preventing losses.
  • Collaborated with team members to implement workflow improvements, enhancing overall branch efficiency.

Hair Stylist

The Hair After
01.2004 - 11.2011
  • Designed and executed customized hairstyles based on client consultations and preferences.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
  • Mentored junior stylists in advanced cutting techniques and customer service best practices.
  • Implemented efficient scheduling systems to optimize client appointments and reduce wait times.
  • Developed strong relationships with clients, enhancing loyalty through exceptional service and follow-up communications.

Education

Cosmetology

Ricci's Academy
Newtown, CT
01-2004

High School Diploma -

Shelton High School
Shelton, CT
06-2002

Skills

  • Friendly, positive attitude
  • Organized
  • Computer skills- good with Word and Excel
  • Dependable and responsible
  • Team player
  • Time management
  • Flexible and adaptable
  • Attention to detail

Accomplishments

    -Always motivated to move up within the company. Started off as a Teller and worked my way up to back office Operations which was truly my calling and loved my job!

    -Was a part of testing and went through a company wide Core system conversion with Ion Bank.

    -Was selected to be on committees with Ion Bank, including being the head of Duck Race Committee each year.

    SARF (Safety and Security, Accuracy, Responsiveness, Friendly personalized service) which was a huge part of the companies standards. They have an employee recognition program that honors employees who best represent the principles of their service philosophy and service standards.

    In addition to receiving this award several times in the years I was with the bank, I was selected to be a part of the committee to choose the people that best fit within this standard and also to organize any events that the bank was doing for SARF.

    -Went to several hair shows, and additional educational trainings in Hair to further my talent in cosmetology. Which i also consider one of my biggest passions and still love to do as well!

Timeline

Operations- ATM Dept

Ion Bank
01.2013 - 2016

Teller

Ion Bank
01.2012 - 2013

Hair Stylist

The Hair After
01.2004 - 11.2011

Deposit Administration- Operations CIF

Ion Bank
2016 - 06.2021

Cosmetology

Ricci's Academy

High School Diploma -

Shelton High School

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