Jamie Ray
San Antonio,TX
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Seasoned Support Specialist with background in troubleshooting, customer service, and technical support. Strengths include problem solving, team collaboration, and communication skills. Known for delivering high-quality assistance to customers while exceeding expectations. Previous roles resulted in improved client satisfaction and streamlined processes within departments.
Overview
27
27
years of professional experience
Work History
Processing Support Specialist
US Post Office
San Antonio, TX
08.1997 - Current
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Write and maintain the coding of all mail processing programs utilizing postal programming languages.
- Ensured successful setup of operating systems, applications, and associated hardware components.
- Managed and tracked inventory of IT assets, including spare parts and equipment.
- Ran periodic audits to verify accuracy of client data.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Assisted in the development of user training materials and FAQ documents.
Education
MBA -
Our Lady of The Lake University
San Antonio, TX01-2003
Skills
- Failure resolution
- Data Collection
- Customer Relationship Management
- Trend Analysis
- Call Management
- Debugging
- Technical assistance
- Application installations
- Helpdesk operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Processing Support Specialist
US Post Office
08.1997 - Current
MBA -
Our Lady of The Lake University
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