Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Rivera

Harrison

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Medical Assistant

Summit Health/Village MD
07.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Medical Assistant

Winston Staffing Services
02.2024 - 06.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Improved clinical workflow with introduction of electronic health records system.

Customer Service Representative

Conduent Business Services
09.2020 - 02.2024
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed and updated databases to handle customer data.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Representative Manager

Salesupply Inc.
03.2019 - 09.2020
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Supervised in providing excellent customer service to callers requiring assistance for the issues.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Measured and improved customer satisfaction through feedback surveys and analysis.
  • Led customer service projects to address and achieve key business objectives.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

Dispatch Manager

Triple W Logistics
01.2017 - 02.2019
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

Truck Driver

Shade Tree Nursery
03.2016 - 01.2017
  • Operated with safety and skill to avoid accidents and delays.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Checked trailer hitch and secured attachments to tractor for optimal safety.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Verified contents of inventory loads against Bills of Lading.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Owner/Operator Truck Driver

Prime Inc.
08.2015 - 03.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Verified contents of inventory loads against Bills of Lading.
  • Transported hazardous materials and oversized shipments without incident.
  • Managed day-to-day business operations.
  • Maximized load safety by balancing, securing, and weighing products.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Prepared annual budgets with controls to prevent overages.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained current Class CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.

Highway Patrol Officer

Florida Highway Patrol
10.2014 - 08.2015
  • Developed and implemented strategies to improve patrol operations.
  • Served court documents and completed civil process duties for cases.
  • Granted or denied leave requests and scheduled coverage for shortages.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
  • Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Responded to emergency calls and provided appropriate support.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.

Certified Correctional Officer

Suwannee Correctional Institution
04.2014 - 08.2015
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Interviewed inmates to obtain information and assess needs.
  • Enforced rules and regulations to maintain order among inmates.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Supervised inmates during meals, recreation and other activities.
  • Observed behavior of residents individually and in groups.
  • Documented inmate behavior and activities in logbooks.
  • Booked new inmates into facility and processed inmates for release.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Administered drug tests to inmates.
  • Investigated and responded to incidents of inmate misconduct.

Customer Service Representative

SITEL Worldwide
11.2011 - 04.2014
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Implemented and developed customer service training processes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Product Assembly Worker

M & C Assemblies
09.2008 - 04.2014
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Monitored production to verify quality and completion of task in designated timeframes.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Maintained supply inventory by checking stock to determine inventory level.
  • Troubleshot faulty equipment.
  • Aligned materials and merged parts to construct complex units.
  • Notified supervisor of issues with equipment or production.
  • Visually inspected devices for defects and placed defective items into reject bin.

Education

BBA - Forensic Science

American Institute University
Illinois City, IL
11.2015

BBA - Forensic Science

Ohio Christian University
Circleville, OH
11.2014

GED -

Columbia High School
Lake City, FL
12.2013

Medical Assisting

American Institute
Clifton, NJ

Skills

  • Report preparation
  • Complaint resolution
  • Creative problem solving
  • Route dispatch
  • Professional telephone demeanor
  • Technical Support
  • Account management
  • Order fulfillment
  • Staff Training
  • Active Listening
  • Credit Card Payment Processing
  • Fleet Dispatching
  • Microsoft Excel
  • Freight Operations
  • Account Management
  • Customer Service

Timeline

Medical Assistant

Summit Health/Village MD
07.2024 - Current

Medical Assistant

Winston Staffing Services
02.2024 - 06.2024

Customer Service Representative

Conduent Business Services
09.2020 - 02.2024

Customer Service Representative Manager

Salesupply Inc.
03.2019 - 09.2020

Dispatch Manager

Triple W Logistics
01.2017 - 02.2019

Truck Driver

Shade Tree Nursery
03.2016 - 01.2017

Owner/Operator Truck Driver

Prime Inc.
08.2015 - 03.2016

Highway Patrol Officer

Florida Highway Patrol
10.2014 - 08.2015

Certified Correctional Officer

Suwannee Correctional Institution
04.2014 - 08.2015

Customer Service Representative

SITEL Worldwide
11.2011 - 04.2014

Product Assembly Worker

M & C Assemblies
09.2008 - 04.2014

BBA - Forensic Science

American Institute University

BBA - Forensic Science

Ohio Christian University

GED -

Columbia High School

Medical Assisting

American Institute
Jamie Rivera