Verna Middleton
Concord,NC
Summary
Detail-oriented Medical Receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Summit Health/ Village MD
Florham Park, NJ
01.2021 - 06.2024
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Chiropractic Assistant/Front Desk Receptionist
Family Chiropractic Clinic of Hillsborough
Hillsborough, NJ
03.2012 - 03.2020
- Greeted patients, verified insurance and collected co-payments.
- Maintained patient records and updated information in the electronic health record system.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
Medical Assistant/Drug Test Administrator
All Medical Personnel
Union, NJ
06.2011 - 05.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Filed insurance claims forms in accordance with applicable regulations.
Education
Medical Assistant Certification - Medical Assistant
Lincoln Technical Institute - Edison
Iselin, NJ08-2010
High School Diploma -
Piscataway Township High School
Piscataway, NJ06-2008
Skills
- Medical Billing
- Patient-focused care
- Data Entry
- Inventory Management
- Patient Scheduling
- Medical Terminology
- Patient Flow Management
- Phlebotomy
- HIPAA Compliance
- Payment Collection
- Patient Assessments
- EKG set up and monitoring
- Specimens collection and processing
Timeline
Medical Receptionist
Summit Health/ Village MD
01.2021 - 06.2024
Chiropractic Assistant/Front Desk Receptionist
Family Chiropractic Clinic of Hillsborough
03.2012 - 03.2020
Medical Assistant/Drug Test Administrator
All Medical Personnel
06.2011 - 05.2016
Medical Assistant Certification - Medical Assistant
Lincoln Technical Institute - Edison
High School Diploma -
Piscataway Township High School
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