Jamie Rooks
Grand Bay,AL
Summary
Customer-focused assistant manager with a background in food service, scheduling, and team supervision. Supports smooth operations through staff training, cleanliness standards, performance monitoring, and calm problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Zaxbys
Saraland, Alabama
07.2026 - Current
- Trained team to enhance service standards for food safety and guest care.
- Maintained consistent cleanliness, sanitation, and brand standard compliance across Zaxby's restaurant operations.
- Developed operational strategies to drive efficiency and productivity.
- Reviewed individual and team performance to pinpoint improvement opportunities.
- Helped improve project execution through work assignments and personnel performance monitoring.
- Provided leadership guidance and mentoring to newly hired employees on company program knowledge.
- Stayed calm and professional during stressful situations and helped defuse tense moments.
Independent Contractor
AC Trucking
Grand Bay, AL
01.2024 - Current
- Delivered exceptional customer service through on-site interactions, ensuring timely drop-off and pick-up of parts
- Coordinated product deliveries to fulfill customer needs and enhance satisfaction
- Engaged with customers to clarify product requirements, ensuring all necessary items were provided
- Utilize problem-solving skills to address any issues that may arise during product deliveries
- Demonstrate strong organizational skills in managing multiple tasks simultaneously
- Coordinate office tasks related to scheduling and organizing product deliveries
Assistant Manager
Arbys Inspire Brands
Mobile, AL
01.2021 - 01.2024
- Oversaw operations, supervised staff, and ensured excellent customer service to support General Manager's objectives
- Collaborated with the General Manager to maintain high standards of customer service and operational efficiency
- Provided team leadership and ensured policy compliance
- Coordinated work shifts and managed time-off requests to ensure optimal employee coverage
- Monitored stock levels, ordered supplies, and tracked expenses to maintain budget compliance and support cash control and sales reporting
- Assisted in managing inventory and financials
Business Office Coordinator
Abercorn Rehabilitation Center
Savannah, GA
09.2020 - 01.2021
- Scheduled appointments and coordinated travel arrangements for patients, facilitating timely attendance at appointments
- Processed billing payments and maintained accurate financial records
- Ordered office supplies and managed inventory, ensuring uninterrupted office operations
- Supported preparation of client reports through effective word processing, improving document clarity and presentation.
- Answered phones and performed general reception duties to support office staff
- Managed inpatient care log documenting patient medical history, medications, and diagnoses
Externship Student
Kindred Hospice Care
Mobile, AL
08.2018 - 10.2018
- Scheduled and charted patient appointments to optimize clinic workflow and enhance patient experience
- Performed medical billing and coding tasks to ensure accurate processing of patient accounts
- Performed accurate data entry for patient records in electronic systems.
- Input approval/denial insurance letters in patient charts
- Educated patients on Medicare rights and AORs to empower informed healthcare decisions
- Managed office tasks such as faxing, making copies, and ensuring office supplies were stocked
Education
Graduate Certificate - Medical Billing and Coding
Virginia College
Mobile, AL10-2018
Skills
- Operational management
- Operational efficiency
- Customer service
- Microsoft Excel
- Computer proficiency
- Time management
- Leadership
- Communication skills
Timeline
Assistant Manager
Zaxbys
07.2026 - Current
Independent Contractor
AC Trucking
01.2024 - Current
Assistant Manager
Arbys Inspire Brands
01.2021 - 01.2024
Business Office Coordinator
Abercorn Rehabilitation Center
09.2020 - 01.2021
Externship Student
Kindred Hospice Care
08.2018 - 10.2018
Graduate Certificate - Medical Billing and Coding
Virginia College