JAMIE SAFFEN
Sales
Carmel,US
Summary
Sharp and energetic sales professional successful at managing multiple priorities with a positive attitude. Organized and dependable with a strong research background.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inside Sales Associate
Horner Automation Group
08.2023 - Current
- Collaborating closely with the Business Coordinator and sales team to build strategic partnerships and relationships to drive new revenue opportunities.
- Manage 50 incoming leads in CRM. 5 demo order requests and 10 quotes to review daily.
- Manage complex pricing structure accurately while preparing quotes for existing and new sales prospects.
- Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Tracked sales data for analysis and forecasting.
- Manages projects effectively
Office Manger
Midwest Computer Accessories
02.2023 - 07.2023
- Owned the operations installation process improving scheduled services mean completion time by 50%.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment
- Oversaw office operations by keeping clients informed, keeping track of records, and filing all paperwork
- Input expenses balanced petty cash, and reconciled accounts to keep financial records accurate and compliant.
Inside Sales Representative
Essentra Components
06.2022 - 02.2023
- Planned and executed a daily outbound calling strategy that in resulted in agreements to quote or acceptance of samples more than 75% of the time.
- Negotiated prices, terms of sales, and service agreements
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Exceeded my daily customer call quota 100% of the time
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Monitored industry news and trends to stay up-to-date on the competitive landscape.
Customer Service/Inside Sales - Part - Time
SPI Products
07.2021 - 01.2022
- Improved existing processes by 100% by successfully identifying, analyzing & improving existing processes that needed to be updated.
- Researched and managed accounts to provide comprehensive service to customers and assist management
- Tracked & reported customer complaints with information about frequency and severity using Excel spreadsheets
- Developed, built & maintained customer relationships to maximize retention & ensure their concerns were addressed.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service - Part Time
FedEx Express World Hub
10.2018 - 07.2021
- Ensured safe and timely delivery of packages to their intended destination 99% on time every time
- Loaded, unloaded and sorted packages with less than a 2% error rate while meeting 250 per hour package scan rate
- Exceeded stringent attendance and punctuality standards by adopting an excellent time management system.
Independent Contractor - Part-Time
Shipt
04.2017 - 10.2018
- Planned, organized, and executed given opportunities in a designated territory resulting in client satisfaction & client referrals
- Met & maintained Shipt HQ quality standards rating of 4.9 out of 5 points measured by customer satisfaction surveys.
Client Success Manager
CuroGens
10.2016 - 03.2017
- Tasked to start the inside sales department and development of a start to finish pipeline management process
- Assisted in researching, outlining, and creating content for campaigns resulting in a 150% increase in response rate
- Collaborated with the development team to help shape a cloud-based sales and service solution for transportation manufacturers around pain points that were discovered during outbound calls.
Inside Sales Representative
Data Recognition Corporation
06.2008 - 06.2013
- Managed & closed business in 27 states consisting of both large & small K-12 districts educating clients about online and paper/pencil standardized achievement tests
- Executed 50 combined outbound attempts via email & phone daily averaging 1 in 10 clients requesting proposals
- Continuously improved product knowledge and new offerings by presenting an online professional development presentation series to existing clients
- Proactively pursued new business as well as followed up on company generated leads and customer referrals
- Managed to end a 5-year YOY trending decrease in revenue generating over 75K in new sales
- Earned leadership roles by managing projects on behalf of outside sales representative, district managers, and regional vice president.
Education
Bachelor of Arts - Psychology
University of Detroit Mercy
Detroit, MI01.1997
Skills
- Sales forecasting
- Sales techniques
- Problem Resolution
- Rapport Building
- Critical Thinking
- Project Management
- Excellent Verbal & Written Communication
- CRM software proficiency
Additional Information
- Wheeler Mission, Annual 5k Run/Walk Participant
- Second Helpings, Food Bank Volunteer
- The Well Church, Launch Team Member
- Season's Hospice and Palliative Care, Patient Care Volunteer
Certification
- Action Selling , The College Board - 2008
Action Selling
A step-by step system for managing the entire sales process. Based on five crucial buying decisions in the course of any major sale.
Timeline
Inside Sales Associate
Horner Automation Group
08.2023 - Current
Office Manger
Midwest Computer Accessories
02.2023 - 07.2023
Inside Sales Representative
Essentra Components
06.2022 - 02.2023
Customer Service/Inside Sales - Part - Time
SPI Products
07.2021 - 01.2022
Customer Service - Part Time
FedEx Express World Hub
10.2018 - 07.2021
Independent Contractor - Part-Time
Shipt
04.2017 - 10.2018
Client Success Manager
CuroGens
10.2016 - 03.2017
Inside Sales Representative
Data Recognition Corporation
06.2008 - 06.2013
Bachelor of Arts - Psychology
University of Detroit Mercy
- Action Selling , The College Board - 2008
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