Jamie Schreck
Colorado Springs
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrates ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, focusing on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Customer Service Counter Associate
United Parcel Service
Colorado Springs
01.2009 - 08.2024
- Demonstrated proactive problem-solving abilities when faced with challenges such as unexpected rush periods or low staff coverage.
- Adapted to various customer personalities and communication styles, building rapport with diverse clientele and ensuring a welcoming atmospheHandled customer pick up calls, tracking, tracing inquiries, with objective to provide quality telephone customer service
- Followed up customer's inquires for offering quick and accurate resolution
- Handled customer complaints in professional manner
- Responded to customer queries to ensure timely manner to support customer satisfaction
- Amazon return drop-offs scan QR code for a label
- Shipped packages, balanced credit and debit card machine daily
- Completed Daily End of day turn-in and associated daily reports to UPS Corporate
- Diad and COD turn in on a daily report to the office
- International shipping on a Waybill or on the computer
- Hazmat training yearly and other counter testing
- Entered package data for records
- Managed multiple customers
- Coordinated with UPS phone center about issues/talked with customers about problems and scheduled delivery times, places
- Handled various clerical duties
- Maintained relationships/worked well with others
- Accurately accounted for cash drawer and credit and debit cards balanced.
- Served multiple customers at once, handling numerous projects and individuals simultaneously.
- Enhanced customer experience with personalized recommendations based on their preferences and needs.
Temporary Customer Counter Associate
United Parcel Service
Colorado Springs, CO
06.2009 - 11.2009
- Managed inventory levels at the counter, tracking stock movement for timely replenishment of popular items.
- Served multiple customers at once, handling numerous projects and individuals simultaneously.
- Expedited orders, ensuring timely delivery to all customers and resulting in positive feedback from clients.
- Coordinated closely with management on promotions planning implementation to drive sales growth while maintaining smooth operations at the counter area.
- Assisted in training new employees on company policies, product information, and best practices for excellent service delivery.
- Resolved customer complaints diplomatically, leading to higher client retention rates and repeat business.
- Contributed to the development of improved counter associate procedures through regular feedback exchanges with management, leading to more efficient workflows.
- Collaborated effectively with team members, contributing to a well-organized and productive work environment.
Customer Service Counter
United Parcel Service
Honolulu, HI
01.1998 - 06.2004
- Entered package data for records
- Managed multiple customers
- Coordinated with UPS phone center about issues/talked with customers about problems and scheduled delivery times, places
- Handled various clerical duties
- Maintained relationships/worked well with others
- Accurately accounted for cash drawer.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Seasonal Employee Drivers Helper
United Parcel Service
Honolulu, HI
12.1998 - 01.1999
- Assisted driver with Christmas deliveries in downtown Honolulu.
Customer Counter
United Parcel Service
Colorado Springs
12.1996 - 06.1998
- Tracked/delivered packages
- Greeted customers, answered questions and provided help
- Cleaned multi-purpose room areas put packages in correct order in cage and containers
- Cleaned, swept, wiped down computers, disposed of litter and debris and informed supervisor of all safety hazards
- Answered incoming calls and took accurate messages
- Accurately accounted for cash drawer.
Temporary Employee
United Parcel Service
Colorado Springs
12.1995 - 12.1996
- Tracked/delivered packages, Customer Service Counter
- Greeted customers, answered questions and provided help
- Cleaned multi-purpose room areas put packages in correct order in cage and containers
- Cleaned, swept, wiped down computers, disposed of litter and debris and informed supervisor of all safety hazards
- Answered incoming calls and took accurate messages.
Education
Ten Key Course/Basic Typing -
Weatherford Jr. College
Weatherford, TXHigh School Diploma -
Cooper High School
Abilene, TX05.1981
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Calm Under Pressure
Verbal Communication
Problem Resolution
Multitasking Abilities
Excellent Communication
Multitasking
Timeline
Temporary Customer Counter Associate
United Parcel Service
06.2009 - 11.2009
Customer Service Counter Associate
United Parcel Service
01.2009 - 08.2024
Seasonal Employee Drivers Helper
United Parcel Service
12.1998 - 01.1999
Customer Service Counter
United Parcel Service
01.1998 - 06.2004
Customer Counter
United Parcel Service
12.1996 - 06.1998
Temporary Employee
United Parcel Service
12.1995 - 12.1996
Ten Key Course/Basic Typing -
Weatherford Jr. College
High School Diploma -
Cooper High School