Jamie S. Greenwood
Felton,PA
Summary
Motivated and results-driven small business owner with a successful history of managing and growing businesses. Experienced in assessment, conflict resolution, and human relations. Strong leadership abilities and a hands-on approach to problem-solving and decision-making. Passionate about delivering exceptional products/services and building long-lasting customer relationships. Seeking to leverage professional experience as the Branch Manager for All American Home Care LLC in Lancaster, Pennsylvania. Deep expertise and readiness for leadership with a proven track record in driving business growth and operational efficiency. Focus on team collaboration and delivering impactful results. Recognized for reliability, adaptability, strategic vision, and effective problem-solving skills. Skilled in business management, financial planning, and customer relations.
Overview
19
19
years of professional experience
Work History
Owner/Artist
Turtle Hollow Pottery
07.2020 - Current
- Grew business from start-up to selling nationwide and internationally
- Oversaw all aspects of business operations, including budgeting, marketing, business website design and maintenance, and client relations
- Design and create high-quality ceramics for Faire Wholesale platform, serving small business retailers across the United States and retail corporations, including UnCommon Goods and PBS
- Provided customer service to individuals, retailers, and corporations regarding product requests and designs
- Create and ship customer orders within agreed time frames
- Collaborate with customers regarding the design of custom orders
Case Manager
York County Mental Health
03.2006 - 07.2020
- Provided comprehensive case management services to individuals with mental health diagnoses in York County, including assessment, treatment planning, and coordination of services
- Maintained detailed and accurate documentation of client interactions, service provision, and progress towards treatment goals in accordance with agency and regulatory requirements
- Conduct comprehensive assessments for clients in York County to identify mental health needs and develop personalized treatment and goal plans
- Collaborate with interdisciplinary team members to coordinate services and resources for the client, ensuring continuity of care and optimized outcomes
- Monitor and evaluate client progress toward treatment goals, adjusting plans as needed to address changing needs and improve mental health outcomes
- Provide crisis intervention and support services to clients in urgent situations, ensuring timely and appropriate interventions to promote safety and well-being
- Serve as a liaison between clients, mental health providers, and community resources to facilitate access to necessary services and promote positive mental health outcomes
- Participated in regular team meetings, training's, and supervisory sessions to enhance skills, share knowledge, and promote a culture of continuous improvement in mental health service delivery
Education
Master of Science - Counseling
McDaniel College
Westminster, Md01.2014
Bachelor of Science - Psychology
Mansfield University
Mansfield, PA01.2000
Associates of Liberal Arts - Math, and Science
Corning Community College
Corning, NY01.1997
Skills
- Customer Relations
- relationship Building
- Verbal and written communication
- Negotiation
- Client Service
Timeline
Owner/Artist
Turtle Hollow Pottery
07.2020 - Current
Case Manager
York County Mental Health
03.2006 - 07.2020
Bachelor of Science - Psychology
Mansfield University
Associates of Liberal Arts - Math, and Science
Corning Community College
Master of Science - Counseling
McDaniel College